ICT Apprentice

KEECH HOSPICE CARE

Streatley (LU3 3NT)

Closes in 29 days (Sunday 25 May 2025)

Posted on 25 April 2025

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Summary

Are you hoping to begin your career in IT? If yes, then Keech Hospice in Luton are looking for an apprentice, to ensure the effective operation of the day-to-day services through excellence in Information Communication Technology. Resolving issues, providing first line technical support and much more.

Wage

£16,000 a year

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Training course
Information communications technician (level 3)
Hours
Monday - Friday 9.00am to 5.00pm

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 10 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Keech Hospice in Luton provide free specialist end-of-life hospice care for people of all ages. Caring and supporting adults across Bedfordshire and children and their families across Bedfordshire, Hertfordshire, and Milton Keynes with life-limiting conditions. At home, in hospice, or wherever they are needed.

They now have an amazing opportunity for someone who is looking to begin a career in IT.

They are looking for an apprentice to join their friendly team.
So what will you be doing in this role?

You will provide technical support to Keech Hospice staff, you will learn the skills to:

Provide first line technical support to resolve operational ICT problems for Keech Hospice staff.
Escalate technical issues to Managed Service Provider (MSP) helpdesk as required.
Work with staff, MSP, ICT Systems Manager, external support providers in providing a full suite of ICT support.
Provide guidance and support to staff to allow them to resolve their own technical issues.
Highlight repeat/major issues to wider ICT team for action.

You will also deploy ICT equipment across the organisation:

To raise request for, take delivery of, and setup equipment.
Identify areas of concern with existing equipment.
Decommission end of service equipment.
To work with wider ICT team to make recommendations and improvements.

To liaise as appropriate with external ICT contractors:

You will support staff to resolve ICT issues in a timely manner.
Liaise with ICT suppliers/contractors to resolve issues that require external support or intervention and liaise with other relevant external contractors as required.

To improve ICT practices within Keech Hospice:

You will assist with implementing ICT and digital developments across the organisation, and also assist with implementing improved ICT and digital practices across the organisation.
Report potential improvements to the ICT Systems Manager.
Assist in developing staff to acquire skills and understanding to improve their ICT and digital practices.
Work to ensure that physical and technical ICT security and information governance policies and procedures are adhered to.

Other duties:

Other tasks appropriate to the post, which may be allocated from time to time after prior discussion.

Where you’ll work

Keech Hospice
Great Bramingham Lane
Streatley
LU3 3NT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BEDFORD COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Level 3 Information Communications Technician

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English (grade 4)
  • maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • communication skills
  • good timekeeping
  • IT skills
  • Motivated

Other requirements

This employer are a values driven organisation, committed and innovative. They deliver better outcomes by working together and take care of each other. They can be trusted and respected for their professionalism. Candidates must carry out an initial interview with a member of the Tresham College Apprenticeship Recruitment Team. Please be aware that the closing date is subject to change without prior notice.

About this company

Keech Hospice provide free specialist end-of-life care for people of all ages. Caring and supporting adults across Bedfordshire and children and their families across Bedfordshire, Hertfordshire, and Milton Keynes with life-limiting conditions. At home, in hospice, or wherever we’re needed.

After this apprenticeship

On completion of the apprenticeship the employer will discuss next steps,

Ask a question

The contact for this apprenticeship is:

BEDFORD COLLEGE

The reference code for this apprenticeship is VAC1000316957.

Apply now

Closes in 29 days (Sunday 25 May 2025)

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Company’s application instructions

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