Business Administration L3 Apprenticeship

Summary

This is a great opportunity Client Relations Administrator who is looking to learn from experience by working full time in an office which is always busy whilst studying for a Business Administrator Level 3 Apprenticeship. This will suit someone with confidence who possesses excellent communication skills.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

37.5 Hours per week. Monday to Friday, 08:30 to 17:00, with one hour unpaid break per day.

37 hours 30 minutes a week

Start date

Thursday 5 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Day to day tasks will be varied from handling calls and client emails about permits, appeals and new leads to sporadic tasks providing cover for team members or helping the sales director with admin as needed when they are out of the other. This role will be based in the office full time except when required to attend college.

Key Responsibilities include:

Handling any post or emails that are sent to us
Handling calls with clients or new sales leads, plus much more
Assisting with any appeals that come in
Assisting the sales director with their admin when they are out of the office
Providing cover for team when required
Admin support for the sales director as required
Assisting with permit distribution
Assisting with the Private Parking Code of Practice to ensure the company is prepaid

This role will suit a good all-round office administrator who is looking to develop their skills and get involved with whatever tasks are required.

Where you’ll work

95
Arundel Road
Worthing
West Sussex
BN13 3EU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHICHESTER COLLEGE GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3 Apprenticeship
On the job training with experienced colleagues

Requirements

Desirable qualifications

GCSE in:

English (grade 9-4)
Maths (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Patience
Good MS Office knowledge
Excellent phone etiquette

Other requirements

This is an Apprenticeship Job so applicants MUST BE free from full time education to be eligible to apply for it. Applicants MUST BE resident in the UK for a minimum of 3 years prior to the start of learning and have work authorisation for the UK. Applicants WILL NOT BE eligible to apply if they have already achieved a qualification which is equal to or higher thank the apprenticeship standard on offer. Applicants MUST BE resident in the area local to the apprenticeship opportunity or be prepared to relocate in time to start employment and study. 18-month apprenticeship (training period) plus 3-month end point assessment Attendance will be at Chichester College for one day per week. The company offers an array of benefits, including team building meals/activities and a paid for Christmas party. We also have an employee of the month who wins a voucher worth £250 for activities such as a spa break. They will then be in with the chance of winning a holiday which is announced at the Christmas party. Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £7.55 per hour (As of the 1st April 2025). This is the legal minimum pay per hour applying to 16 to 18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum Wage appropriate to their ages applies

About this company

One Parking Solution has come from many years of evolving and applying our customer focus with vast experience in the parking sector, bringing together three of the largest UK parking management companies, to provide the best private parking solutions with the ability to tailor our customer needs and provide customer satisfaction.

https://oneparkingsolution.co.uk/ (opens in new tab)

After this apprenticeship

A full time position may be offered at the end of the successful completion of the apprenticeship if the company is in need of this and, depending on their skills, may be offered different roles within the company that meet their knowledge.

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