Children & Families Disability Office Apprentice

Summary

The apprentice will provide administrative support to the Children, Families and Young Peoples Disabilities Team. The apprentice will be required to provide an efficient, accurate and responsive customer focused administration support, ensuring compliance with procedures and practices to support the delivery of front line services.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Wages paid monthly on last working day of the month.

Training course

Business administrator (level 3)

Hours

Monday - Friday, exact shifts to be confirmed.

37 hours a week

Start date

Monday 12 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The duties will include:

Dealing with enquiries face to face and by telephone from members of the public and internal / external agencies
Supporting the team with numerous tasks, at times involving highly sensitive and confidential information
Maintaining specific databases
Inputting and extracting data
Procurement functions
Undertaking document processing functions, and the preparation and production of documents in a professional style using a range of software packages
Use Microsoft Office packages e.g. Word, Excel and Powerpoint
General Administration Duties

Where you’ll work

Lil Bilocca House
St Lukes Street
Hull
HU1 2RD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3 Apprenticeship Standard:

End Point Assessment (EPA)
Functional Skills in maths, English if required
Regular training and development sessions to meet the needs of the employer and the apprentice

Requirements

Desirable qualifications

GCSE or equivalent in:

English and Maths (grade A*-C / 9-4 GCSE or equivalent)

NVQ or SVQ Level 2 or equivalent in:

Business Administration (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Good Interpersonal skills

Other requirements

Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

About this company

Hull City Councils Children's and Families Services are looking to appoint an apprentice to join their friendly team. They are looking for someone to assist with a range of Administration functions supporting the delivery of front-line Children's and Families Service. Due to the sensitive nature of our work the desire to protect and safeguard vulnerable children and young people is desirable, the data protection of our clients and their information is essential.

http://www.hullcc.gov.uk (opens in new tab)

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.

Ask a question

The contact for this apprenticeship is:

KINGSTON UPON HULL CITY COUNCIL

Employer Engagement Team

business.engagement@hullcc.gov.uk

01482 614157

The reference code for this apprenticeship is VAC1000315632.

Apply now

Closes in 7 days (Friday 2 May 2025 at 11:59pm)

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