IT Apprentice

Summary

If you join 1101 Limited as an IT apprentice, you will be studying a Level 3 apprenticeship at the Baltic Apprenticeships, learning from experienced, specialised and enthusiastic Tutors. Please see the job advert on the following public link for further details: https://uk.indeed.com/job/it-apprentice-0f29c68535271341

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

IT solutions technician (level 3)

Hours

Monday - Friday 37.5 hours per week working within our core hours of 8.00am - 5.30pm. Normally 8.00am-4.30pm / 8.30am-5.00pm or 09.00am- 5.30pm by agreement with your manager. One hour for lunch.

37 hours 30 minutes a week

Start date

Wednesday 4 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Answering incoming calls and setting up tickets on the service desk system.
Learning about and using the technology required to run a busy service desk environment.
Assisting on projects and developing skills.
Working within a team including L1 - L3 IT engineers.

Where you’ll work

SUM Studios
1 Hartley Street
Sheffield
S2 3AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

Training will take place with Baltic Apprenticeships on their Microsoft IT Support Technician Level 3 programme. This will include Functional Skills in English and maths if required. Please see additional information below.

More training information

https://www.balticapprenticeships.com/programmes/it-support-technician/

Requirements

Desirable qualifications

GCSE in:

English Language (grade L4)
Maths (grade L4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Logical
Team working
Initiative

About this company

1101 isn’t your typical IT or managed services provider. We look at the long term and help our clients by adding strategic value, with solutions that create ongoing and future success, to their plans. Currently an organisation of around 20 employees, 1101 has seen significant growth and is on a recruitment drive to support even more businesses. Over recent years, we’ve doubled in size as we onboard and support more regionally based businesses. Our mission is to redefine the digital landscape by encouraging innovation and ideas, to come up with new solutions for our clients.

https://1101.co.uk (opens in new tab)

Company benefits

Vitality Healthcare membership. Bike2Work Scheme.

After this apprenticeship

IT Service Desk Engineer

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