ICT Apprentice

Summary

A fantastic opportunity for someone who has an intertest in ICT , Sign In App is the smart and flexible way to sign in staff, as part of your role you will be, supporting users across the globe, responding to help desk tickets and prioritise requests, keep inventory of hardware and licences, an exciting and varied role.

Wage

£16,000 a year

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Training course

Information communications technician (level 3)

Hours

Monday to Friday, 9.00am - 5.30pm, office based. On occasion you may need to work unsociable hours to communicate with the global team (this will be done remotely).

40 hours a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Job description:

Support users across the globe
Configure, maintain and support applications (i.e Google Workspace, Microsoft Entra, Zoom etc)
Configure, maintain and support hardware
Monitor the status of the hardware and applications to ensure compliance with SOC2, ISO27001 and Cyber Essentials
Keep inventory of hardware and licences
Support users via support desk, video call, email and in person
Respond to help desk tickets and prioritise requests
Participate in project, including system upgrades, migrations and implementations
Ensure to limit the risk of personal data breaches in line with the Company Data Protection Procedure

Skills Required

Good team player
Confident with conversations
Willingness to Learn
Experienced understanding of PC/Mac OS and software
Ideally have a UK driving license and car

Where you’ll work

4 Waterside Way
Northampton
NN4 7XD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STARTING OFF LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Level 3 Information Communication Technician Apprenticeship
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

Sign In App is the smart and flexible way to sign in staff, visitors, and contractors. With over 18,000 sites across 70 countries, including America, Canada, Denmark and more, they are one of the world’s fastest-growing visitor management platforms. Their team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to their ever-growing community. They are now looking for an apprentice to join their friendly team in Northampton.

Company benefits

25 days holiday + bank holidays, free parking, optional health scheme, social events.

After this apprenticeship

Possible full time permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Sophie Charalambous

sophie.charalambous@startingoff.co.uk

The reference code for this apprenticeship is VAC1000310483.

Apply now

Closes in 23 days (Monday 19 May 2025 at 11:59pm)

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