IT SUPPORT APPRENTICE

Summary

As an IT Support Engineer Apprentice, will join our small but skilled IT team, primarily providing 1st line support, with opportunities to gain exposure to 2nd line tasks as skills develop. This role is designed to provide structured handson training, allowing you to develop practical IT skills while working towards a recognised Level 3 certificate

Wage

£14,918.80 to £24,126.96, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Salary will be determined by your age and experience

Training course

IT solutions technician (level 3)

Hours

Monday to Friday 9am to 5pm

38 hours a week

Start date

Sunday 20 April 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key Responsibilities:
• Provide technical support and assist users with macOS, iOS, and Windows devices.
• Troubleshoot a wide range of hardware, software, and network issues daily.
• Administer and provision user accounts across multiple platforms.
• Document and manage problems and work requests using the Incident Management System.
• Respond to user queries via telephone, email, instant messages, and tickets, ensuring timely resolution.
• Diagnose and resolve problems through discussions with users, log analysis, and research.
• Participate in ongoing training and routine maintenance updates.
• Create and maintain technical documentation and training materials.
• Provide onsite support to clients when required.
• You will provide support during UK business hours, with opportunities to collaborate on global projects under supervision.
• Supporting users with varying computer literacy

What We’re Looking For:
We are seeking a passionate and motivated individual who is eager to build a career in IT. The ideal candidate will have:
• A strong interest in IT, problem-solving, and learning is essential with a basic knowledge of computers, networking, or troubleshooting is beneficial but not mandatory.
• A willingness to learn and develop new skills.
• Good communication and teamwork abilities.
• The ability to work on one's own initiative as well as part of a team to resolve all client's issues.
• Be driven and enthusiastic to succeed
• Able to handle challenging customer service scenarios with patience and skill.
• Possess strong English skills, both written and spoken.
• At least 5 GCSEs (A–C / 4-9), including Math’s and English.

Why Join Us?
• Gain real-world IT experience in a fast-paced environment.
• Work with cutting-edge technology across multiple platforms.
• Receive mentorship and support from experienced IT professionals.
• Upon successful completion of the apprenticeship, there is potential for a full-time role as a Junior IT Support Engineer, with further opportunities to specialise in areas like cybersecurity, cloud computing, or device management.
• A professional yet relaxed environment where your growth is our priority.
• Office location based in the city.
• Opportunities for certifications in areas like Google Workspace, Azure, Okta, and the full range of Jamf products.
• Hybrid working arrangements once training is completed.

Where you’ll work

40 Bank Street
London
E14 5NR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

You will receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 Information Communication Technician qualifications
Functional skill Maths and English (if required)

Requirements

Essential qualifications

GCSE in:

English (grade 4/C and above)
Math (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Postremo IT is a dynamic and growing IT solutions provider, supporting customers across the UK, US, and UAE. We pride ourselves on delivering high-quality IT support and Device Management solutions and Consultancy services, specializing in macOS, iOS, and Windows environments.

https://postremoit.com/ (opens in new tab)

Company benefits

•Office location based in the city. •Opportunities for certifications in areas like Google Workspace, Azure, Okta, and the full range of Jamf products. •Hybrid working arrangements once training is completed.

After this apprenticeship

• Upon successful completion of the apprenticeship, there is potential for a full-time role as a Junior IT Support Engineer, with further opportunities to specialise in areas like cybersecurity, cloud computing, or device management.

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