Office Administrator Apprentice

Summary

PETA are proud to be working with Challenger Lighting Services Ltd to recruit an Office Administrator Apprentice to support with the company operations. The apprentice will be responsible for onsite operations to achieve positive results, ensuring that the service level commitments are fulfilled. Total Customer satisfaction is the goal!

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Bonus Scheme: The Company is currently running a bonus scheme relating to attendance, at a rate of 5% of salary payable monthly in arrears, 100% must be achieved in each qualifying month.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 08:30 - 17:00

37 hours 30 minutes a week

Start date

Tuesday 6 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Are you a good communicator with a good level of attention to detail? Can you remain calm under pressure and provide excellent customer service?

The Office Administrator will be responsible for the following duties:

First point of contact for customers via telephone and email, taking accurate messages and dealing with enquiries in a timely manner
Ensure sales orders are loaded promptly onto the Challenger bespoke IT system, achieving customer service requirements
Arrange security for site visits when required i.e. shopping centres 
Proactively review customer reports provided by mobile engineers and liaising with scheduling and warehouse
Correspond daily with customers and engineers via phone/email and through customer portals
Provide management and customers with reports, spreadsheets and feedback, to continue effective planning and performance management

Due to the health and safety restrictions at Challenger Lighting, we can only accept applicants who are 18 years or over.

Where you’ll work

210 ORDNANCE BUSINESS PARK
AERODROME ROAD
GOSPORT
PO13 0FG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PETA LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard
You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham
You will be supported every 6 weeks with visits from your PETA Learning & Development Coach

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Punctuality
Multitasking
Accuracy

About this company

The Company is one of the UK’s leading commercial lighting management partners, providing knowledge, expertise, and a premier service to a national client base. We excel in lighting maintenance and LED installations and have over 25 years’ experience in delivering professional services to clients in the retail, commercial, industrial and hospitality sectors nationwide.

https://challenger-lighting.com/ (opens in new tab)

Company benefits

20 days holiday per year plus bank holidays which increases with time served. On site free parking.

After this apprenticeship

There is the potential to be offered a full-time role at the end of the apprenticeship

Ask a question

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