IT Apprentice

SIGHT AND SOUND TECHNOLOGY LIMITED

Northampton (NN3 6RU)

Closes in 15 days (Sunday 11 May 2025 at 11:59pm)

Posted on 11 March 2025

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Summary

This is a fantastic opportunity for an individual looking to start their career within a technical support role. The company is a UK leading provider of hardware and software for the blind, as part of your role you will be providing support and advice over the telephone, organising repairs, dealing with any other duties as and when required.

Wage

£14,722.50 a year

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Training course
Information communications technician (level 3)
Hours
Monday to Thursday 9:00 – 17:30, Friday 9:00 – 17:00 with 1 Hour for lunch (except Friday which is 30 minutes).

37 hours 30 minutes a week

Start date

Sunday 25 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Taking incoming calls from customers and logging issues onto the CRM system
  • Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
  • Providing advice and support over the telephone
  • Responding to email enquiries
  • Organising repairs
  • Updating customers on the progress of repairs
  • Dealing with any other duties as and when required
  • Completing basic repairs if required
  • Personal specification
  • The ideal candidate will have excellent communication skills
  • Reliable, approachable and upbeat
  • You will need to have an excellent telephone manner
  • The ability to work well in a team as well as independently
  • Keen to learn
  • An IT-related qualification would also be advantageous
  • The role will involve being the first point of call for customers with technical issues/problems relating to specialist software and hardware

Where you’ll work

Equilibrium House
Mansion Close
Moulton Park Industrial Estate
Northampton
NN3 6RU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STARTING OFF LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • Level 3 Information Communications Technician Apprentice
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this company

The company is a UK leading provider of hardware and software for the blind, visually impaired and those with learning difficulties. They work in unison with private individuals, charitable organisations, educational establishments and commercial enterprises, to help users fully realise their potential. They are now looking for an apprentice to join their friendly team in Northampton.

Company benefits

30 days of holiday including bank holidays.

After this apprenticeship

Possible full time permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Sophie Charalambous

sophie.charalambous@startingoff.co.uk

The reference code for this apprenticeship is VAC1000308857.

Apply now

Closes in 15 days (Sunday 11 May 2025 at 11:59pm)

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