Ref: BA08 MIS OFFICE ASSISTANT BUSINESS ADMINISTRATION L3 APPRENTICE

Summary

The Business Administration Apprentice will play an important role in providing efficient and effective administrative and clerical support to the QMIST team. These will include general office duties like answering the telephone and processing data.

Annual wage: £16,020 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.30am - 4.30pm.
37 hours a week
Possible start date: Monday 17 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide excellent customer service (students, staff and externals) when dealing with enquiries and giving out information both verbally and electronically
Accurate and Timely administration of processes relating to QMIST activities
Complete excellent data entry and verification of information
Effectively support Cross-College processes that are maintained or supported by the department
Keep well-organised and auditable (where appropriate) files and records
Effectively take minutes of meetings
Provide constructive feedback on office/process efficiency and suggesting possible improvements
Provide high quality support to College activities as directed by Head of QMIST

Proactively develop skills related to the Apprenticeship standard and make excellent progress to successful completion

Proactively participate in appraisal and continuing professional development (CPD) activities as required.
Reflect on, and evaluate the impact of continuing professional development activities on your practice
Share and update your knowledge with colleagues and, where appropriate, other networks, research communities etc to support improvement.
Support the college’s mission, vision, values and strategic objectives, acting as a role model for learners.
Do the right things at the right time for the right reason, always acting in the best interests of learners and behaving ethically at all times.
Attend and contribute to all Curriculum / Continuous Improvement Team (CIT) meetings to plan, review and share best practice.
Value and champion diversity, equality of opportunity, inclusion and social equity.
Be involved in the promotion and marketing of courses and in the recruitment of learners, engaging and enthusing prospective learners.
Work within health and safety guidelines and be aware of your responsibilities for health and safety.
Adhere to all college policies and procedures, including data protection.
Along with all members of college staff, manage the behaviour of learners.
Be responsible for safeguarding and promoting the welfare of children, young people and vulnerable adults.
Embrace our values of respect, fulfilment, dedication and excellence and demonstrate these in day-to-day behaviours.
Support our sustainability strategy to reduce our environmental footprint.
Be aware of, and responsive to, the changing nature of the college and adopt a flexible and proactive approach to work.
Undertake such other duties as may reasonably be required commensurate with grade, at the initial agreed place of work or at other locations in the college catchment area.

Where you’ll work

Langdale Road

Leyland

PR25 3DQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RUNSHAW COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This Apprenticeship is completed within the workplace. You will be assessed through written work and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

More training information

EPA (End Point Assessment) - Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes a knowledge test, portfolio-based interview and a project/improvement presentation. All assessment methods will be conducted and graded by an independent EPAO.

Training is provided by Runshaw College.

Requirements

Essential qualifications

GCSE in:

English and maths (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Administrative skills

About this company

Runshaw College has long been recognised as one of the most successful colleges in the country, renowned locally and nationally for our exceptional results, friendly and supportive culture and focus on putting the learner at the heart of all that we do.

https://runshaw.ac.uk/ (opens in new tab)

After this apprenticeship

Potential for career progression

Ask a question

The contact for this apprenticeship is: