Business Administration Apprentice

Summary

EKC Group are delighted to offer an exciting opportunity to work as an administrator for our busy operations team. Work includes ensuring day-to-day operations run smoothly, managing resources, answering the phone and dealing with internal and external enquiries.

Annual wage

£20,426 a year

Minimum wage rates (opens in new tab)

Salary Range: £20,426 to £21,268 dependant on age.

Training course

Business administrator (level 3)

Hours

Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm. Please note this position is based at our Broadstairs College Campus.

37 hours a week

Possible start date

Friday 21 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To maintain the provision of an efficient and professional front end administrative service focused upon the delivery of an effective training and recruitment service to beneficiaries, stakeholders and employers
To ensure and maintain the effective registration of all students and employers seeking to use the apprenticeship recruitment service, including issuing and booking appointments
Prepare and generate reports and information whilst maintaining accurate database records
To ensure excellent customer service is provided
To deliver communications to internal and external customers both verbally and in the written form
To take a lead in creating a positive, inclusive ethos that challenges discrimination and promotes equality and diversity
To take on any comparable duties as directed
Operate in accordance with current Health and Safety regulations and College policies

Where you’ll work

Ramsgate Road

Broadstairs

Kent

CT10 1PN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EKC GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Diploma
English and maths Functional Skills Level 2 if required
Monthly online training sessions, conducted in the workplace

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Initiative

About this company

As a family of six community-based colleges across East Kent, our mission is to play a leading role for East Kent in developing the economic and social prosperity of the communities we serve. Apprenticeships are set to play a crucial role in developing the UK workforce, by helping organisations to increase employee performance, and business productivity. EKC Group see Apprenticeships as an invaluable investment in workforce development. Our Apprenticeship delivery spans many industries and our sizeable range of standards means we offer our employers a comprehensive choice of Apprenticeships that meet a diverse range of organisational needs. We offer Apprenticeships from Level 2 through to Level 5, and can deliver structured career progression pathways for employers and employees.

https://www.ekcgroup.ac.uk/ (opens in new tab)

After this apprenticeship

Possible permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

EKC GROUP

Hope Smith

Hope.Smith@eastkent.ac.uk

01227 811 315

The reference code for this apprenticeship is VAC1000295624.

Apply now

Closes in 27 days (Thursday 13 February at 11:59pm)

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