Administration Apprentice - Licensing Department – Find an apprenticeship

Summary

Hull City Council's Licensing Department have a vacancy for an apprentice to join their team to provide a courteous and responsive service, with advice and information via the telephone and in person to the public, local businesses and other Council Officers on all licensing activities carried out by the section.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Public service operational delivery officer (level 3)
Hours: Monday to Friday, shift pattern to be confirmed.
37 hours a week
Possible start date: Monday 10 February
Duration: 1 year 3 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include:

Providing advice and guidance to licence holders and members of the public via email, the telephone and in person
Assisting with the collection of fees, ensuring each transaction is correctly receipted and income banked using agreed procedures, standing orders and computer/manual systems
Receiving applications and, following approval, assist with the preparation and issue the relevant licences, permissions and permits
Assisting with enforcement administration within the Section by preparing letters and other information and transcribing notes following taped interviews
Operating manual and electronic records, data and information systems to maintain accurate records

Where you’ll work

33 Witham

Hull

HU9 1DB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Public service operational delivery officer (level 3)

Equal to A level

Course contents

Customer Service: Delivering services to a wide range of customers, including those most in need and vulnerable, recognising that some customers will need extra support to access and use services. You will be providing a professional service at the right time and in a non- judgmental way. This includes carrying out calculations based on information received and giving accurate advice and guidance to help citizens understand what they need to do
Working together: Working well with your team, colleagues and others and developing productive working relationships to achieve individual, team and business results
Gathering and managing information: Complying with data protection principles. Accurately reviewing, validating, processing and storing information from a range of sources and accurately using it to meet customers’ needs in a way they find clear and easy to understand. You may be analysing information for discrepancies, potential fraud or non-compliance. This could also support interviews and investigations
Negotiation and influencing: Using tact and diplomacy to negotiate with individuals or businesses to ensure they comply with the rules, and reaching solutions that suit all parties and are right for the business
Problem solving and decision making: Identifying problems quickly and using a range of techniques to solve them and stop them happening again. This includes preventing a customer having to contact us a number of times
Tools and Equipment: Using IT systems to manage, share and store information. This includes using office equipment appropriately and reporting poor performance of services you use to do your job
Professionalism, self management and awareness: Taking responsibility for your own actions. This includes being self-motivated, and planning work to make sure that tasks are completed and deadlines met
Communciation Effectively: Understanding the importance of effective communication in the workplace and communicating effectively in different situations and communicating the best way to meet the needs of different audiences. This includes questioning and listening when carrying out interviews or investigations, and communicating in a clear and concise way using letters, e-mails or social media, over the phone or face-to-face.

Your training plan

Level 2 Award in Operational Delivery (Principles)
Level 3 Certificate in Operation Delivery (Advanced)
Functional Skills in maths, English if required
End Point Assessment (EPA)
Regular training and development sessions to meet the needs of the employer and the apprentice
Public Service Operational Delivery Officer Standard Level 3
Training wil be one day a week, delivered at The Craven Park Training & Enterprise Centre, Hull.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade Grade A - C / 7 - 4)

NVQ or SVQ Level 2 or equivalent in:

Business Administration (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Excellent timekeeping
Punctual and reliable

Other requirements

Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

About this company

Hull City Council’s licensing department issues various licenses for Taxis, Premises licenses for premises intended to sell alcohol, provide entertainment/ gambling facilities, , scrap metal dealer’s licence, zoos and temporary events.

http://www.hullcc.gov.uk (opens in new tab)

After this apprenticeship

Potential future job opportunities for the successful candidate

Ask a question

The contact for this apprenticeship is:

KINGSTON UPON HULL CITY COUNCIL

Employer Engagement Team

business.engagement@hullcc.gov.uk

01482614157

The reference code for this apprenticeship is VAC1000295442.

Apply now

Closes in 15 days (Sunday 26 January at 11:59pm)

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Administration Apprentice - Licensing Department

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