Business Administrator Apprentice

Summary

S&G Response are seeking an enthusiastic Business Admin Apprentice to join the team. This is a great opportunity to kickstart your career. Apply Now !

Annual wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.30pm. Including one hour unpaid lunch break. This will be all office based.
37 hours 30 minutes a week
Possible start date: Monday 3 March
Duration: 1 year 6 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Department:

The Operations Department is split into a number of teams. The department provides a one stop, second-to-none claims handling service from first notification of loss (FNOL), ongoing mobility, repair management via excellent customer service.

The purpose of the role:

The main purpose of this role is to be a support within one of the claims handling teams in the Operations department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system.

You will learn and deliver high levels of customer service ensuring a quality service is provided to all.

Keeping the data within the systems up to date and accurate will be important as well as using phone, email and letters to communicate to clients in accordance with agreed standards.

Key Accountabilities:

To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims or files on behalf of our business partners and suppliers
Learning to confidently and efficiently represent the initial interface between the customer and the company
Developing skills to action all inbound and outbound communications ensuring that all items are logged correctly to the relevant cases within your team
Gradually liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims process
To deliver excellent customer service at all times
Achieve monthly KPI targets as communicated by the Team Leader/Manager
Consistently promote the vision and values of the company through the provision of the highest level of customer service
To ensure personal compliance with the S&G policies and procedures

Full training will be given in order to complete the above duties to the best of your ability.

Boom Training and S&G Response will provide ongoing support and guidance to guide you through your business qualification.

Where you’ll work

ST ANNES HOUSE

PARSONAGE GREEN

WILMSLOW

SK9 1HG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOOM TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Number skills
Team working
Resiliance

About this company

Accident Claims Management Company We manage car accident claims on behalf of the customer, broker and insurer

http://www.sandgresponse.co.uk (opens in new tab)

After this apprenticeship

The apprentice will be offered a full-time permanent position upon successful completion of the apprenticeship if the business requires

Ask a question

The contact for this apprenticeship is:

BOOM TRAINING LIMITED

Amy Gould

amy@boomtrainingltd.co.uk

02380004210

The reference code for this apprenticeship is VAC1000294997.

Apply now

Closes in 23 days (Saturday 8 February at 11:59pm)

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