The ReUsers Customer Service apprenticeship
THE JERICHO FOUNDATION
Sutton Coldfield, B75 7BB
Closes in 12 days (Tuesday 21 January)
Posted on 7 January 2025
Contents
Summary
We are looking for apprentices to join our ReUsers social enterprise in Sutton Coldfield. You will work with our friendly team for 12-15 months and supported to achieve a level 2 Customer Service qualification. We offer start dates throughout the year and can usually offer starts within a few weeks of application.
- Annual wage
- £9,984 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Weekly rota is in place across 7 days. Shifts are 8am to 4pm, Monday to Friday, Saturdays 8am to 4.30pm and 9.30am to 4.30pm, on Sundays.
30 hours a week
- Possible start date
-
Tuesday 4 February
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Greeting customers as they enter the shop
- Accepting new donations
- Assisting customers to find the products they are looking for
- Dealing with customer queries
- Loading and unloading customers’ vehicles
- Serving customers on the till
- Keeping the site clean and tidy
- Any other duties requested by the Line Manager
Where you’ll work
The ReUsers
Norris Way
Riland Industrial Estate
Sutton Coldfield
B75 7BB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- You will be supported to achieve a level 2 NVQ qualification in Customer Service
- If you do not have a level 1 pass in English and maths, you will have be supported to achieve this. If you don't have a level 2 pass in English and maths you will be supported to upskill to this level
- This training will be delivered on a regular basis at the workplace by a Next Level Training assessor with time given to complete the coursework during work time
Requirements
Desirable qualifications
GCSE or equivalent in:
- English and Maths (grade 1-3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- You will build work skills
Other requirements
The role will involve a mix of working indoors and outdoors. The outdoor element will involve being out in all weathers and appropriate clothing will be providing There is some lifting of donations required and manual handling training will be given
About this company
At JERICHO we use enterprise to change lives. We do this by running a diverse range of social enterprises and social projects which help people become fulfilled, skilled and employed.
After this apprenticeship
By the end of the apprenticeship, we will help you identify future career routes and with applications for jobs and/or other training courses.
Ask a question
The contact for this apprenticeship is:
HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED
apprenticeships@jericho.org.uk
The reference code for this apprenticeship is VAC1000294782.
Apply now
Closes in 12 days (Tuesday 21 January)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Due to funding criteria, we can only consider applications from people who live within the boundary of the Royal Town of Sutton Coldfield. Please apply via our website and we will invite you to come and meet us and look round the business.