Sales Apprenticeship - Commercial - pathway – Find an apprenticeship

Summary

At the forefront of driving commercial strategy, working alongside our experienced sales team, gaining hands-on experience in a fast-paced customer-focused environment combining practical work experience with academic learning, achieving nationally recognised qualifications, building a strong foundation for a successful career in sales and business.

Annual wage

£20,000 a year

Minimum wage rates (opens in new tab)

Competitive starting salary of £20,000, plus yearly increments whilst going through the training program, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognizing the contribution you bring

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 09.00 - 17.00.

37 hours a week

Possible start date

Monday 3 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Apprenticeship Overview:

Engage in a structured training program giving you the ability to obtain knowledge, skills, and training with the potential of a degree in a commercial field.
Work alongside experienced professionals to gain practical skills in a commercial environment where you will be supported in your journey to learn on the job.
Support the existing team with value added ideas to grow sales
Learn about and contribute to our sustainability initiatives, focusing on reducing carbon emissions and enhancing efficiency.

Key Highlights of the Role

Over the period of training as a degree apprentice you undertake the following duties:

Sales Support: You’ll be the face of Aggregate Industries for our key clients, nurturing relationships that ensure we’re always delivering exactly what they need.
Customer Engagement: Build and maintain strong relationships with existing and potential customers to understand their needs and deliver tailored solutions.
Market Research: Conduct research to identify new business opportunities and market trends.
Collaboration: Work closely with internal teams such as marketing, product development, and finance to ensure customer satisfaction and smooth sales operations. You’ll work alongside cross-functional teams to align our services with market and customer needs, making sure everyone’s on board with where we’re headed.
Data Analysis: Analyse sales data and performance metrics to support decision-making and strategy development. You’ll play a big role in developing a diverse portfolio of clients, helping our business stay strong and adaptable no matter what’s happening in the market.
Learn Full Sales Cycle: You’ll oversee contracts from tender to handover, keeping quality, compliance, and safety at the forefront of every step.
Learning and Development: Attend a program of training to support your daily activities through various levels up to a degree.

What role will I have?

Initially, shadowing and supporting the Sales Manager alongside other key stakeholders with customer facing activities to get a full understanding of the business and its operations.
Act as the primary contact for customers, handling enquiries, taking orders, and managing the entire customer journey, including pricing, planning, and after-sales support.
Build strong relationships with customers and internal teams, positioning our business as a trusted partner in construction and sustainability.
Oversee daily logistics, working with transport and operations to ensure orders are fulfilled efficiently while meeting customer expectations.
Leverage technology to manage customer orders proactively, utilising tools like sensor and optimisation systems to enhance service delivery.
Proactively handle challenges, such as supply issues or delivery changes, while keeping customers informed and satisfied.

Where you’ll work

Bardon Road

Bardon Hill

Coalville

LE67 1TD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MERCURI INTERNATIONAL (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Delivery is blended, with monthly 121 coaching with industry-experienced learning and development coaches, utilising teams and facilitated face-to-face interactive sessions, location may vary.

More training information

L2 Customer service practitioner Apprenticeship Standard

MI Group is an award winning global sales and leadership enablement training provider, delivering apprenticeships in England, we offer a mixture of learning agreed with the employer which includes 121 coaching and mentoring and face to face sessions, we offer an outstanding pass and distinction rate. Learners will interact via our e-portfolio site and have access to a variety of additional resources and sessions managed via eventbright, we also support functional skills where required with in house FS coaches.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Passion for Sales
Team Player
Ambitious

Other requirements

The vacancy will require some travel, visiting other sites and companies, training will also be delivered at different locations

About this company

Aggregate Industries is a dynamic and forward-thinking organisation committed to delivering exceptional value to our customers. As part of our dedication to developing the next generation of talent, we are excited to offer an opportunity to join our team as a Commercial Sales Degree Apprentice We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. We are recognised as one of the safest, most customer-focused companies in this space and we are looking for you to be part of our movement to grow, innovate and develop together to create continuous value.

http://www.aggregate.com (opens in new tab)

Company benefits

Career progression/growth part & continuous opportunities to train/develop Valued & supported - highly respected team Mentorship, dedicated support from experienced professionals Free 24/7 remote GP service for your household Staff discount

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

How will the degree apprenticeship program work?

Having a structured training program will support your development in ensuring you learn the business and has benefits for both.

1st Year - You will be undertaking either a Level 2 Customer Service qualification or Level 3 Technical Sales Qualification bedding you into the organisation to understand the company and its products whilst undertaking day to day responsibilities. (Approx. 12-15 months)
2nd/3rd Year - You will be undertaking a Level 4 Sales Sales Executive qualification whilst being working in an internal sales environment to build on those customer service skills (Approx. 12-18 months)
3rd/4th Year - You have the opportunity to undertake a Level 6 Business to Business degree building more knowledge and skills which will involve field based activities (Approx. 2 years)

Ask a question

The contact for this apprenticeship is:

MERCURI INTERNATIONAL (UK) LIMITED

Vanessa Healey Gwilliam

vanessa-healey-gwilliam@mercuri.co.uk

03309000800

The reference code for this apprenticeship is VAC1000294683.

Apply now

Closes in 22 days (Friday 31 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Applications should be submitted via the Aggregates early careers website - applications will be considered by the team at aggregates who normally respond within 7 working days

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Sales Apprenticeship - Commercial - pathway

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