Customer Service Apprentice - Reception
Birchills Health Centre
WALSALL, WS2 8QH
Closes in 29 days (Friday 14 February at 11:59pm)
Posted on 6 January 2025
Contents
Summary
An excellent opportunity to work for a busy GP surgery near the centre of Walsall. Working in the Reception department, you will be responsible for greeting patients, making appointments and dealing with any queries the patients have with courtesy and efficiency whilst completing a Level 2 Customer service apprenticeship.
- Annual wage
-
£11,076 a year
Minimum wage rates (opens in new tab)
Salary will increase after 12 months on programme.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday between the hours of 07:45 – 18:30
30 hours a week
- Possible start date
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Monday 24 February
- Duration
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1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Dealing with patients face to face at reception
- Answering the telephone
- Booking appointments
- Requesting prescriptions
- Dealing with patient queries efficiently and accurately
- Administration duties
- Other tasks as and when required
Where you’ll work
23-37 OLD BIRCHILLS
WALSALL
WS2 8QH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WALSALL COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer Service Practitioner Apprenticeship Level 2
- Weekly off the job training
- Face to face or virtual learning sessions
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C or 4)
- Maths (grade C or 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Other requirements
This is a varied role, you will need to have excellent communication skills and be able to work under pressure.
About this company
A family GP Practice who has served the local community of Birchills for over 40 years.
After this apprenticeship
There is a potential full-time position offered to the right candidate with the opportunity for career progression for the right person whilst understanding how the NHS system works as a whole.
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
Samantha Loverock
sloverock@walsallcollege.ac.uk
01922 657000
The reference code for this apprenticeship is VAC1000294461.
Apply now
Closes in 29 days (Friday 14 February at 11:59pm)
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