L&D Coordinator Apprentice

Summary

This role is responsible for supporting the talent development & inclusion team through the delivery of proactive coordination of L&D activities and associated administrative support. The role has designated responsibilities and projects incorporated.

Annual wage: £27,999 a year
Minimum wage rates (opens in new tab)
Training course: HR support (level 3)
Hours: Monday to Friday, shifts TBC.
35 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Learning and Development:

Responsible for updating the learning management systems (LMS) and ensuring content is updated and correct for London entities and supporting the EMEA region on an ad hoc basis if required.
Ensure training records are correct for London employees and are updated in a timely manner to allow accurate management reporting.
Escalate any systems errors as required and cross train team members where needed.
Produce reports from the system and ensure key stakeholders are aware of upcoming and overdue deadlines for their departments.
Support the Talent Development & Inclusion Specialist with the end to end roll out of all core online and classroom courses ensuring all employees are aware of their responsibilities and are able to book onto courses. Report on attendance and any non-attendance issues.
Schedule classroom courses in line with the L&D curriculum and ensure they are marketed to colleagues.
Liaise with external and internal course providers as required for course set up.
Supports Junior Coordinator to manage external course bookings and professional education agreements for employees ensuring all approvals and signed agreements are in place.
Delivers the induction process for London entities and suggest improvements where possible.
Manage Talent in-box (respond to emails in timely manner)
Manage and process credit cards statements and submissions to Accounts Team.
Supports Junior Talent Coordinator with processing of all invoices for the Talent Development & Inclusion team and work with accounts payable to ensure timely payment.
Programme Lead for specific Mizuho learning initiatives.

Relationship Building:

Be a positive, professional, and proactive ambassador for the HR department in all interactions with internal and external stakeholders.
Develop credible relationships with both internal and external clients to foster an open dialogue and deliver a professional service.
A required develop good working relationships with EMEA colleagues and stakeholders globally including in Tokyo.
Contribute to the HR Departmental objectives by proactively recommending innovative, effective HR solutions.
Respond to day-to-day issues that arise from the business.
Researching and responding to questions from managers and employees regarding L&D opportunities, Inclusion initiatives, wellbeing strategy and HR policies and procedures, referring to Senior HR professionals where appropriate.

Core Processes:

Provide support to the Head of Talent & Inclusion and the Talent & Inclusion team.
High quality, timely and proactive provision of HR support to the business, to ensure that the department delivers a professional and efficient service to the business, suggesting revisions to the departmental plans and activities accordingly.
Support Junior Talent Coordinator when required to produce all paperwork required in relation to profession education, talent development and inclusion initiatives.
Proactively ensure that managers and employees are aware of HR related deadlines and their responsibilities under these e.g., mandatory L&D requirements. Escalate any upcoming and overdue deadlines to senior members of HR.
Ensure the Learning Management System and internal databases/trackers are always kept up to date with any changes made in a timely manner.
Advise employees on the administration and interpretation of HR policies and guidelines relating to talent development and inclusion, where appropriate.
Support the coordination of Inclusion activities as required and contribute to both departmental and business owned projects.

Where you’ll work

30 OLD BAILEY

LONDON

EC4M 7AU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

More training information

L3 HR support Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4 or above)

A Level in:

Three A Levels (128 UCAS Points) (grade Pass or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

Mizuho EMEA provides corporates and institutions in the region with paralleled access and expertise in Japan and Asia, and supports clients with their corporate and investment banking and asset management needs. Our client base includes leading corporations, financial institutions and state owned entities. We are a strategic financial partner with a focused objective of helping our clients to connect, succeed and grow. We are not your typical financial institution. It’s our people who make us a cut above. Here, every person is respected because of their differences, not in spite of them. We pride ourselves on a culture of purpose, passion, and compassion. At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. Working for Mizuho opens doors not just to a rewarding career with excellent prospects, but to lasting friendships with colleagues from diverse cultures. It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition, you can amplify your sphere of influence and base of knowledge as part of one of the largest— and growing— banks in the world.

After this apprenticeship

Opportunity for growth potential within the HR department as a whole.

Ask a question

The contact for this apprenticeship is:

BPP PROFESSIONAL EDUCATION LIMITED

Nabila Lotfy

nabilalotfy@bpp.com

The reference code for this apprenticeship is VAC1000293570.

Apply now

Closes in 22 days (Friday 31 January)

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