Office Administration Apprentice

Summary

Mark Antony Estates is Warrington's fastest-growing Estate & Lettings Agent with offices in Stockton Heath and Great Sankey. In just 10 years since launch, impressive growth & outstanding customer service has led to us being awarded “Best Estate Agent” in Warrington for 8 years running & it is placed amongst the top 5 estate agents in the country!

Annual wage

£13,800 a year

Minimum wage rates (opens in new tab)

Expected salary range £13,800 to £14,500 per year £6.50 per hour basic + bonuses and incentives.

Training course

Housing and property management assistant (level 2)

Hours

Start and finish times vary under rota with other staff over a 5-day working week. Typically 9 - 5:30pm Monday - Friday. You may be required to work up to 7pm once per week and also 1 in 3 Saturdays, 9am to 3pm.

37 hours 30 minutes a week

Possible start date

Tuesday 28 January

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Work is extremely varied. Your role will include providing administrative support to our Sales & Lettings Teams and will involve:

Booking property viewings, and chasing feedback
Key management
Data cleaning
File auditing
Local leaflet distribution
General office duties

Where you’ll work

Chapelford Village Centre

Santa Rosa Boulevard, Great Sankey

Warrington

WA5 3AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SIMPLY ONE STOP LIMITED

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

L2 Housing and property management assistant Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English Language (grade Minumum grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Creative
Time management
A passion for property
Professional attitude
Smart appearance
Enjoy meeting new people

Other requirements

At Mark Antony Estates, we work as a team and you will be expected to assist other people with their duties in Sales and Lettings from time to time. This will include attending property viewings and some leaflet distribution. The role will develop over time depending on your skills and initiative shown.

About this company

Family run Estate & Letting Agent putting people before profit. We always put our client's needs at the heart of everything we do. This approach has led to our highly respected reputation, both locally and nationally.

https://www.markantonyestates.com/ (opens in new tab)

After this apprenticeship

We are the fastest-growing estate agent in Warrington, so you can expect to work in a dynamic, fast-paced, and exciting environment. Your career will benefit from continued investment and support as further opportunities present themselves.

Ask a question

The contact for this apprenticeship is: