Business Administration Apprentice (Organisational Development)

Summary

London Borough of Waltham Forest (LBWF) are looking for an enthusiastic and motivated person to join our Organisational and Development Team. As an Organisational Development Apprentice, you will play a vital role in supporting our daily operations and ensuring smooth administrative processes.

Annual wage: £24,683.08 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday between 9am-5pm
36 hours a week
Possible start date: Saturday 1 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Organisational Development Apprentice will be involved in the following duties but not limited to supporting the team to deliver successful interventions to attract, develop and retain talented individuals:

Managing shared mailboxes
Taking telephone and video calls, being the first point of contact for a variety of stakeholder queries
Learning about different council databases, inputting data into systems (such as Hornbill, Oracle and SharePoint) and presenting data reports in different formats
Support the Apprenticeship Manager and further members of the Organisational Development team with daily administrative tasks to ensure the effective running of the team and service
Supporting the OD Team in facilitating workshops
Booking of Rooms for workshops/meetings
Use online management systems to update and record accurate training and learning records
Financial tasks including supporting the monitoring and management of finance systems to raise, check and authorise invoices
In addition to assisting with the administration and management of various training related payments across the Council
Produce promotional material for and support the delivery of events and programmes such as induction events and the Apprenticeship Network
Assisting Apprenticeship Manager in processes such as induction of apprentices and monitoring progress of apprentices
Compiling and maintaining electronic training provider’s records
Note/Minute taking including, actioning of notes
Other ad hoc administrative duties

You will join a Level 3 apprenticeship course that you will attend every week. The length of the course is typically 18 months. Successful completion of the course will result in the award of a Level 3 Business Administration Qualification.

Applicants who have already achieved a Level 3 Business Administration Apprenticeship can still be considered and, if successful, will be enroled onto the Level 3 Learning & Development Apprenticeship.

Over the course of the programme, you will learn the important knowledge, Skills, and Behaviours you need to know to be successful in the workplace. Discretion, Confidentiality and the ability to demonstrate a high level of flexibility regarding working schedules are key skills for this role.

Where you’ll work

Waltham Forest Town Hall

Fellowship Square, Forest Road

London

E17 4JF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards a level 3 Business Administration qualification.

20% off-the-job training, and 80% of your week will be spent working in your role and gaining all the skills and knowledge required to complete your apprenticeship.

Training is delivered remotely with a dedicated development coach.

More training information

DBC Training is a multi-award-winning employment and skills training provider. We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

English and maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Initiative
A desire to learn
Ability to multi - task
Understanding confidentiality
Knowledge of MS Packages

Other requirements

This is an excellent opportunity for a London Borough of Waltham Forest resident to work for their local borough and support the development of the organisation's employees. Please only apply if you are a resident in this area. **Once you have applied, and if shortlisted, we will send you a separate link to the employer's application form. This will go live in January, and we will be in touch then**

About this company

Waltham Forest London Borough Council, also known as Waltham Forest Council, is the local authority for the London Borough of Waltham Forest in London, England. It is a London borough council, one of 32 in London.

https://www.walthamforest.gov.uk/ (opens in new tab)

After this apprenticeship

A full-time role with progression opportunities is available for the successful candidate.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC1000293395.

Apply now

Closes in 19 days (Wednesday 15 January at 11:59pm)

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