Apprenticeship and Qualifications Apprentice

Summary

Platform Housing owns & manages 52,000 homes across the Midlands, with a portfolio that includes social & affordable rent and shared ownership houses. Platform Housing is the 7th largest housing association builder completing 1,448 new homes in 2019/20 at an investment of £258m.

Annual wage: £21,915 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm, with a 30 minute lunch break and with some flexibility.
35 hours a week
Possible start date: Monday 24 February
Duration: 2 years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice, you will learn all about what it takes to provide effective administration and support for our Apprenticeship and Qualifications Team and the wider Learning and Organisational Development (L&OD) team.

As part of this apprenticeship, you will learn:

To help manage our inbox
To take ownership of customer inquiries and act on your own initiative.
To help you develop both written and verbal communication skills, as well as build strong relationships.
You will also be accountable for coordinating various apprenticeship and qualification activities across the organisation, including, careers events, away days, and apprentice evaluation surveys.

Although the main part of the role is working from home, you'll need to travel and work from our Worcester or Birmingham Business Park office as needed.

Occasional travel to other external venues for events such as careers activities will also be required. Business travel costs will be reimbursed as per our Travel and Expenses policy.

Where you’ll work

2 Central Park, Great Western Avenue

( Home Based)

Worcester

WR5 1AQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Working within the Apprenticeship and Qualification Team you will have the opportunity to study a Level 3 Business Administration apprenticeship qualification with Hereford and Worcester Group Training Association or similar, by attending 1 day a week alongside learning and working with experienced colleagues in the Apprenticeship and Qualifications Team during the remainder of the week while also working with the wider Learning and Organisational Development (L&OD) team.
Functional Skills in English and maths if required.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4 or C and above)
Maths (grade 4 or C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working

About this company

Apprenticeships are great. We believe in their power to inspire & launch amazing careers. A 5yr Apprentice Strategy has exciting opportunities including a variety of routes. Platform own & manage 47,000 homes across the Midlands. We make real positive difference to lives & communities. Working here is more than a job. We are about growth & ambition. We continue to develop our program & grow our own talent. Platform colleagues have a set of values, that’s what we look for in people who join us.

https://www.platformhg.com (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

It is likely that you will complete the Business Administration Level 3 qualification in 15 - 18 months and will be further supported in your learning and development with the opportunity to attend further training courses.

This is a fixed term contract but on successful completion of your apprenticeship, you will be able to apply for any related job vacancies within Platform Housing Group. If you gain permanent employment you will continue to be supported in your learning and development.

Ask a question

The contact for this apprenticeship is:

PLATFORM HOUSING LIMITED

Linda Gittings

Linda.Gittings@platformhg.com

The reference code for this apprenticeship is VAC1000293339.

Apply now

Closes in 22 days (Monday 13 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

We aim to hold interviews for this opportunity from 22nd and 23rd January 2025 and will contact you following shortlisting to arrange a suitable time. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

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