Apprentice Administrator

Summary

Are you looking to start your administrative career within a legal environment? If you have superb communication skills and organisational skills, we would really like to hear from you in relation to this exciting new position.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 08:30 - 17:00.
37 hours 30 minutes a week
Possible start date: Monday 20 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General office administration
Opening and Closing files
Dealing with incoming calls from clients and potentially clients who could be anxious and/or having difficulties
Dealing with clients from outside agencies as well as via the telephone
Photocopying and scanning
Reception cover
Dealing with post and franking
The idea would be for you to quickly progress to be able to provide support to secretaries and provide client support
Another ad hoc duties as required

Where you’ll work

EDEN COURT

CROW HILL DRIVE

MANSFIELD

NG19 7AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard
This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours
We host regular supporting workshops throughout the apprenticeship which you will attend in person at our Derby Road campus
You will also attend online tutorials on a monthly basis
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession
You will experience a blended learning model
You will gather learning evidence, journals and off-the-job records using your e-portfolio
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

All relevant training will be given. The apprentice administration role we have available is to assist all areas of the practice from reception duties through to assisting secretarial staff and solicitors. Confidentiality, discretion and a mature attitude is required at all times.

About this company

Hopkins are one of the leading North Nottinghamshire firms of solicitors with five offices, 2 in Mansfield, 1 in Sutton, 1 in Kirkby in Ashfield and 1 in Nottingham. Hopkins are IIP accredited and are one of only 55 companies worldwide to be working with IIP on the pilot for their sixth generation accreditation scheme. It therefore values training. Many of their staff have been trained ‘in-house’ and progressed through the firm.

https://www.hopkins-solicitors.co.uk/ (opens in new tab)

After this apprenticeship

This employer is committed to offering permanent employment and further training and development personal to your own growth upon completion of this apprenticeship

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Karen

apprenticeships@wnc.ac.uk

01623 900632

The reference code for this apprenticeship is VAC1000293272.

Apply now

Closes in 17 days (Wednesday 8 January at 11:59pm)

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