Desk Based Account Manager Apprentice

Summary

SolCo are a fast growing, ambitious provider of IT & Telecoms services to businesses. This role is an extremely important one, cultivating and maintaining a strong relationship with our customers is crucial to our growth plans.

Annual wage

£16,000 a year

Minimum wage rates (opens in new tab)

+ £2,000 Uncapped OTE

Training course

Sales executive (level 4)

Hours

Office based role, working hours Monday-Friday 8:30am-5:30pm.

40 hours a week

Possible start date

Sunday 9 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Supporting the Account Manager and Sales Director on a day-to-day basis in the following areas:

Generating quotes and contracts for clients
Coordinating project work including on-site installs and migrations
Taking incoming calls from clients where appropriate and creating tickets
Arranging face-to-face and Teams meetings with the team or running them independently
Monitoring customer tickets and tasks and responding to them where appropriate

In addition to these day-to-day responsibilities, the role encompasses several key objectives: Manage designated existing customers, building relationships with the key decision makers in each business.

Be the main point of contact for these customers in all customer-related matters
Upselling and cross-selling SolCo’s products to existing customers
Retaining customers and renewing their contracts
Arranging regular account reviews
Be responsible for all scheduled reporting that designated customers receive
Ensuring customers are happy with the service they are receiving and taking ownership of any issues raised
Working with the Sales Director to help win new clients
Work with the Sales Director to create case studies and articles on customer projects
Work closely with the support team when necessary to provide the customer with a speedy resolution to issues raised
Build and maintain a thorough understanding of SolCo’s products, services, and platforms to ensure customers have a clear view of the value we can provide them
Achieve and succeed the sales targets set
Build strong relationships with SolCo suppliers and partners, escalating opportunities, and issues where necessary
Be capable of carrying out initial checks before passing to the support team if necessary
Present SolCo professionally at all times, ensuring our customers experience is always a positive one

The ideal candidate will have:

Previous experience in a customer-facing sales role
Great communication and interpersonal skills.
Strong sales skills
A genuine drive to deliver great service to customers
Must have excellent time management and organisational skills.
Ability to respond efficiently to high-pressure situations
Ability to work to tight deadlines
Good computer skills - including Excel, Word, Office, CRM
Clean driving licence

Where you’ll work

Unit 1, Enterprise House

41 Reading Road

Reading

Berkshire

RG8 7HY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ISALES ACADEMY LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

This is a Level 4 Sales Executive Apprenticeship
Classroom sessions are bi-monthly

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Team working
Initiative

About this company

We believe that as an agile, fast growing business we can service our customers, quicker, and better. We are a customer focused business, always seeking solutions that match your business requirements. We bring the many IT, Cloud and traditional Telco products together as a single supplier. We help you get on with doing business

https://solutionconsultants.co.uk (opens in new tab)

Company benefits

+ Statutory Pension.

After this apprenticeship

An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence.
Potential for full-time employment on successful completion of the apprenticeship.
Transferable skills that are invaluable in the wider world of work.

Ask a question

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