Business Administration Apprentice SBREC, Partnerships and Engagement Team

Summary

The City of London Corporation’s SME Strategy aligns the support service offer to the ever-changing needs of entrepreneurs and SMEs (Small and Medium-sized Enterprises). The Small Business Research + Enterprise Centre (SBREC) provides a wide range of services to help small business owners with their journey which includes business planning support

Annual wage

£25,780 a year

Minimum wage rates (opens in new tab)

City of London Corporation staff can take advantage of the pension scheme. They also receive discounts and special offers for a wide range of products and services.

Training course

Business administrator (level 3)

Hours

09:00 - 17:00, Monday-Friday, with one-hour unpaid lunch. Some out of hours working will be required to support breakfast or evening events. Time in lieu will be allocated for any additional hours worked.

35 hours a week

Possible start date

Thursday 17 April

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Purpose of Post

To provide a variety of administrative and customer service support to the Small Business Research + Enterprise Centre to include administration support for the customer membership system. Work with the marketing team to plan and execute promotional activity to increase membership sign ups.
To be confident to work on the Small Business Research + Enterprise Centre’s enquiry desk as part of a rota and deal with customer queries face to face, via the telephone, email or via social media.

Main Duties and Responsibilities

Working in conjunction with the Centre’s marketing and events team, support with the promotional activity and customer communication relating to the Centre’s customer membership scheme. Try new approaches of engagement to increase membership sign ups with a particular emphasis on attracting City of London SMEs
Engage with the Centre’s existing members to showcase the range of support available at the Small Business Research + Enterprise Centre. Create an engagement plan to ensure there is consistency with all communication.
Provide administrative support for the membership scheme to include organising annual renewals, collecting membership subscriptions as well as ensuring that the system has accurate customer information.
Support with the production of monthly statistical customer data collection from the membership system and Eventbrite to update the Centre’s dashboard.
Ensure that all customer details are accurately managed on the mailing list including adding new customers and removing those that have unsubscribed.
Support with the preparation of webinars and large events to include room set up, hospitality, meet and greet and hosting.
Support with the administration and customer service of the corporate room hire offer. Ensuring customers have the correct room layout, hospitality and other equipment to effectively deliver their meeting or training.
Attend external enterprise events and business growth networking events to showcase the centre’s services for start-ups and small businesses. Promote the membership scheme, databases, business advice, webinars, and the Samuel Wilson’s Loans Trust.
Provide meet and greet support to welcome customers, members and visitors into the centre and direct them appropriately. Be confident to deal with customer queries face to face, via the telephone, email or via social media. Ensure that all customer emails and telephone calls are responded to promptly and within 24 hours.
Continually keeping abreast of the range of resources and databases available at the Small Business Research + Enterprise Centre.
Take responsibility for their personal development via attendance at training courses, project work and/or shadowing.
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
Undertake any other duties that may reasonably be requested to be appropriate for this role.

Where you’ll work

Small Business Research & Enterprise Centre

Guildhall,

EC3V 5AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COMMON COUNCIL OF THE CITY OF LONDON

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.

More training information

The apprenticeship training will be delivered by the City of London corporation in house training provider Common Council of the City of London.
The apprenticeship training will be delivered via face-to-face training session at the Guildhall London EC2V 7HH on a fortnightly basis.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Non judgemental

About this company

The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

http://www.cityoflondon.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.

Ask a question

The contact for this apprenticeship is:

City of London Corporation

Wendy Foster

Wendy.Foster@cityoflondon.gov.uk

The reference code for this apprenticeship is VAC1000293093.

Apply now

Closes in 25 days (Thursday 16 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply online and ensure that you answer the questions in the Recruitment Information Pack - please include your answers in the supporting information section of the application form. We are unable to accept curriculum Vitae (CVs)

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