Apprentice Admissions Assistant within the School Admissions Team

Summary

A great opportunity to work for Sandwell Council, as part of School Admissions. You will be part of a very busy team, liaising with parents, schools and various other agencies, whilst undertaking a variety of administration and customer service based duties.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday between the hours of 8.30am and 5.30pm.
37 hours a week
Possible start date: Saturday 1 March
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Liaising with parents/schools regarding the admissions process
Answering the telephone and dealing with enquiries
In-put and record data on an in-house database
Undertake word processing to produce letters and reports
Carry out filing and photocopying and any other admin duties
Attend meetings as and when required including relevant training related to the role as part of your personal development

Where you’ll work

PO Box 2374

Oldbury

West Midlands

B69 3DE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

At the end you will gain a Level 2 Customer Service Practitioner Qualification. This will include any IT Functional Skills as appropriate. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality & Diversity

Requirements

Essential qualifications

GCSE or equivalent in:

English Language (grade 4 / C as a minimum)
Maths (grade 4 / C as a minimum)

Other in:

Literacy (grade Level 2 Functional Skills)
Numeracy (grade Level 2 Functional Skills)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Telephone skills

Other requirements

Proof of Qualification Certificates will be required. You will need to have a due regard for Safeguarding to undertake an Enhanced DBS check prior to start date. Data security must be maintained at all times and you must be able to answer the phone, be very confident in talking to people at all levels and able to work in a very busy environment.

About this company

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

http://www.sandwell.gov.uk (opens in new tab)

After this apprenticeship

This apprenticeship is a fixed term contract. However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.

Ask a question

The contact for this apprenticeship is:

Sandwell Metropolitan Borough Council

Nicola Farrow

nicola_farrow@sandwell.gov.uk

The reference code for this apprenticeship is VAC1000293062.

Apply now

Closes in 12 days (Friday 3 January at 11:59pm)

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