Apprentice Account Manager

Summary

This role offers hands-on training in account management, client relationship building, creative brief writing, project management and communications. You'll gain skills in account tools, strategic planning, and creative, digital and marketing processes in order to prepare you to drive client success and contribute to business growth.

Annual wage

£13,520 a year

Minimum wage rates (opens in new tab)

- 20 paid holidays per year (typically 2-3 of these are fixed around the Christmas period) - 8 paid bank holidays - Paid birthday leave (if a weekday)

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8:30am to 5:30pm (including 1 hour for lunch unpaid)

40 hours a week

Possible start date

Saturday 1 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Liaising directly with assigned clients, managing their requests and supporting in project management
Developing/writing/interpreting briefs, and sharing these with creative/development/marketing colleagues to enable them to produce deliverables
Reviewing produced material, applying your growing knowledge of the client and a keen-eye to ensure a high standard
Communicating with the internal team to come up with creative approaches to tasks, plan work scheduling/production, improves processes, etc.
Generating quotes and invoices for clients
Learning elements of marketing, digital design, print design and digital development (if interested)

Where you’ll work

Tin Fish Digital

KLIC

1 Innovation Drive

King's Lynn

PE30 5BY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GINGER NUT MEDIA LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Training will be delivered by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course.

Requirements

Essential qualifications

GCSE in:

English (grade 4 and above)
Maths (grade 4 and above)

Desirable qualifications

GCSE in:

Graphics / Art and Design (grade 4 and above)
ICT (grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Team working
Initiative
Patience

About this company

Tin Fish Digital Communications is a creative design, development and marketing agency based in King's Lynn, Norfolk. We specialise in Web Design & Digital Development, Graphic Design, Business Branding, Packaging and Marketing. We expand our client’s ability to connect with their target audiences, and commit to designing great user experiences and robust technical solutions. We ensure our campaigns have an extensive impact, telling stories through compelling imagery and interaction.

https://www.tinfish-creative.co.uk (opens in new tab)

Company benefits

Yearly Christmas bonus (discretionary).

After this apprenticeship

This will be an 18 month fixed term role; after 18 months/upon course completion, the apprentice will have the opportunity to discuss becoming a permanent member of the team.

Ask a question

The contact for this apprenticeship is: