Apprentice Personal & Commercial Client Account Handler

Summary

This is a fantastic opportunity to enter the insurance sector, the role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of personal and commercial lines insurance.

Annual wage

£14,580 a year

Minimum wage rates (opens in new tab)

- Minimum wage is dependent upon the age of the candidate - On successful completion of the Apprenticeship programme, salary will be increased by £1,000

Training course

Insurance practitioner (level 3)

Hours

Monday to Friday, 09:00 – 17:00 1 hour for lunch.

35 hours a week

Possible start date

Monday 3 February

Duration

1 year 7 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of personal and commercial lines insurance. Ensuring a quality service is provided to all clients in accordance with their needs and requirements.

Duties and responsibilities:

Ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role:
- New business
- Renewals
- Mid term adjustments
- Claims
- Queries
- Premium financing arrangements
- Cover note issue
Advising clients on new and existing products in accordance with their needs
Maintain good credit control and ensure bad debt queries are dealt with efficiently and in line with company procedure
Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual – use checklists and support documentation as provided by the company to assist with demonstrating compliance
Handle any complaints in accordance with company procedures and regulatory requirements
Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
Develop and maintain a professional working relationship with all clients and provide professional product advice and guidance
Assist in developing new business enquiries
Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover

Professional Development:

Conduct learning, training and assessment exercises in accordance with the individual learning scheme applicable to you. Identify further areas for your own development as required
Undertake the Chartered Insurance Institute (CII) learning and development and take and pass professional qualifications to at least Certificated Cert CII level (Level 3)
Attend supervision sessions, team and management meetings as appropriate
Attend in-house training and external training courses as agreed

Key performance indicators:

Ensure all Key Performance Indicators are achieved (new business, renewals, cross selling) and are attained compliantly with FCA regulation

Compliance:

Be aware of and fully understand the contents of the company’s Conduct Policies, as a direct relation to the role. Ensure full compliance to the procedures contained within the manual
Ensure compliance to the company’s employment policies and procedures as contained within the Employee Handbook
Ensure all other company practises and procedures are followed and adhered to.

Treating Customers Fairly:

All employees are responsible for engaging with the senior management of the firm in ensuring that our customers are consistently treated fairly and for observing all of the firm’s TCF procedures

Insurer/Underwriters:

Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients
Comply with the administration requirement of any given insurer
Assimilate all company literature circulated by the firm or its agencies

Where you’ll work

51 High Street

Newport Shropshire

Shropshire

TF10 7AT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLS EDGE TRAINING LTD

Your training course

Insurance practitioner (level 3)

Equal to A level

Course contents

Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
Analyse data to make evidence based decisions.
Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
Apply appropriate method of communication for audience and circumstances.
Records, verifies, maintains and where appropriate, shares information.
Compliant with relevant governance, policies and procedures.
Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
Balances competing priorities in order to meet deadlines.
Builds and maintains positive relationships.
Work as part of a team to help achieve results.
Identify potential claims fraud and determine the correct action to prevent loss.
Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
Gather and interpret relevant information to provide a return on insurance decisions.
Match client’s needs with available insurance products and services.
Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
Analyse data to make evidence based decisions.
Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
Apply appropriate method of communication for audience and circumstances.
Records, verifies, maintains and where appropriate, shares information.
Compliant with relevant governance, policies and procedures.
Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
Balances competing priorities in order to meet deadlines.
Builds and maintains positive relationships.
Work as part of a team to help achieve results.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Apprentices will work towards the Insurance Practitioner Level 3 Apprenticeship Standard:

Fully and part funded learning and development programme that includes the Cert CII
Develop the knowledge, skills and behaviours of successful Insurance Practitioners
Role-specific route ways tailor the apprenticeship to the job role:
- Claims Handler/Loss Adjuster
- Assistant Underwriter
- Junior Broker
Free CII membership for non-members through the CII Aspire Apprenticeship Programme
Includes digital CII study books and exam entries
Resit costs for CII exams and End-Point-Assessment will be covered by the employer
Fortnightly workshops for each CII exam
All workshops recorded and available on-demand
Interactive chat, forums and class notebooks for real time support and assistance from experienced and qualified insurance professionals
Exam tips, tricks, and strategies
Regular tutorials and assessments with sector experts

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4(C))
Maths (grade Grade 4(C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative

About this company

Family owned and run Insurance Broker established since 1967 providing insurance advice and services to individuals and businesses

http://www.fivewaysinsurance.co.uk (opens in new tab)

After this apprenticeship

Progression to Insurance Professional Standard with further Chartered Insurance Qualifications and handling of more complex lines of business.

Ask a question

The contact for this apprenticeship is: