Customer Service Administrator Apprentice

Summary

Join other health care professionals delivering vital services to patients. You will need to demonstrate a positive and professional attitude by delivering efficient secretarial and admin support to patients, clinical and management staff and visitors. The role includes a variety of administration support including some non NHS work.

Annual wage

£14,625 a year

Minimum wage rates (opens in new tab)

Pay reviews considered on consistent achievement and performance.

Training course

Customer service practitioner (level 2)

Hours

Mon: 9am - 5pm Tues: 9am - 5pm Wed: 9am – 5pm Study session Thur: 9am – 5pm Fri: 9am – 5pm 30 minute unpaid lunch break each day

37 hours 30 minutes a week

Possible start date

Friday 7 February

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a fantastic opportunity to work in a GP Surgery dealing with both patients and healthcare professionals alike. No two days are ever the same and there will be a variety of duties, not just in the reception area.

Duties will include:

Provide excellent customer service via e-mail, telephone, and internal messaging systems
Day to day use of Microsoft Office- Outlook, Word, Excel, and other business specific IT systems
Reception duties including face to face meet and greet service to customers
Provide customers with advice, guidance, and support
Helping with customer issues
Data input / organising / reporting / scanning
Working closely with other departments to ensure everything is managed accurately

Where you’ll work

THE SURGERY

HAMSTREET

ASHFORD

KENT

TN26 2NJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KENT COUNTY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

L2 Customer service practitioner Apprenticeship Standard
On the job training with the employer whilst working towards the Apprenticeship Standard.
Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)

Desirable qualifications

GCSE in:

Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

About this company

Just outside the Ashford area, this GP surgery is a busy teaching practice providing medical services to approximately 7800 patients and operates from renovated premises with an onsite dispensary. We use Emis Web clinical system, have a CQC rating of Good, and achieve high QOF points. We are part of Ashford Rural PCN group and have a close working relationship with Ivy Court, Charing and Woodchurch surgeries. Applicants should consider their transport options, as the position is based in a rural location

http://www.hamstreetsurgery.com (opens in new tab)

After this apprenticeship

Potential for full time employment for the right candidate.

There are opportunities to progress to higher level qualifications.

Many employers retain apprentices in full/part time positions.

The qualifications you gain can also help you to get into higher education or other employment.

Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.

Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.

Ask a question

The contact for this apprenticeship is:

KENT COUNTY COUNCIL

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

08007314297

The reference code for this apprenticeship is VAC1000292887.

Apply now

Closes on Thursday 30 January

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

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