Business Analyst Apprentice

Summary

Our Business analyst Level 4 Programme is all about developing the skills required to become a subject matter expert. Our Business Analysts collaborates closely with the IT Delivery Manager, the Senior Product Manager, and other stakeholders, providing key insights to drive IT project success.

Annual wage

£21,000 a year

Minimum wage rates (opens in new tab)

As part of a growing DHL population, you'll receive access to a variety of excellent benefits including 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services.

Training course

Business analyst (level 4)

Hours

Monday to Friday, working hours TBC

40 hours a week

Possible start date

Thursday 4 September

Duration

1 year 9 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working within the wider Digital & Technology Team, you will work with a passionate team focusing on the below and many more:

Requirements gathering
Business process modelling
Requirements analysis
Solution evaluation
Support projects by providing support to project managers in project planning, monitoring, and control activities
Documentation - BRD's, specifications, process guides & user manuals
Change Management supporting the implementation of new systems or processes, including training users and managing resistance to change
Continuous Improvement; Monitor implemented solutions to ensure they are delivering the expected benefits and suggest improvements where necessary
Stakeholder management

Where you’ll work

251 Midsummer Boulevard

Milton Keynes

Bucks

MK9 1EQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Business analyst (level 4)

Equal to higher national certificate (HNC)

Course contents

Apply appropriate approaches to scope, plan and perform Business Analysis
Communicate effectively in a variety of situations with a range of stakeholders
Apply a range of structured investigation techniques to a business situation
Produce an outline definition of a business situation using an appropriate technique
Apply appropriate techniques to identify problems and opportunities within a business situation
Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
Apply appropriate techniques to analyse and document options and recommendations for change
Elicit process information from stakeholders
Model business processes using relevant techniques, standards, notation and software tools
Analyse business process models to identify opportunities for improvement
Produce models of redesigned business processes
Elicit requirements from stakeholders to identify business and user needs
Document clear functional and non-functional requirements in line with local standards
Analyse documented requirements to remove duplication, conflict and overlap
Prioritise requirements using an appropriate prioritisation approach
Validate requirements with stakeholders
Support the establishment of requirements traceability
Elicit business data needs from relevant sources
Support the development of simple data models using relevant techniques, standards, notation and software tools
Document current business situations to enable gap analysis and decision making
Support the development of models of future state business situations
Identify key differences between current and future business situations
Identify actions required to move from the current to future business situation
Define acceptance criteria for business and system changes
Support business acceptance of business and system changes
Apply relevant techniques to research and identify stakeholders
Analyse and document stakeholders' areas of interest and influence
Support the development of cost/benefit analysis for proposed business changes
Evaluate and document the key impacts on people, process, organisation, technology and information
Present information in a manner appropriate to the audience
Apply appropriate approaches to scope, plan and perform Business Analysis
Communicate effectively in a variety of situations with a range of stakeholders
Apply a range of structured investigation techniques to a business situation
Produce an outline definition of a business situation using an appropriate technique
Apply appropriate techniques to identify problems and opportunities within a business situation
Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
Apply appropriate techniques to analyse and document options and recommendations for change
Elicit process information from stakeholders
Model business processes using relevant techniques, standards, notation and software tools
Analyse business process models to identify opportunities for improvement
Produce models of redesigned business processes
Elicit requirements from stakeholders to identify business and user needs
Document clear functional and non-functional requirements in line with local standards
Analyse documented requirements to remove duplication, conflict and overlap
Prioritise requirements using an appropriate prioritisation approach
Validate requirements with stakeholders
Support the establishment of requirements traceability
Elicit business data needs from relevant sources
Support the development of simple data models using relevant techniques, standards, notation and software tools
Document current business situations to enable gap analysis and decision making
Support the development of models of future state business situations
Identify key differences between current and future business situations
Identify actions required to move from the current to future business situation
Define acceptance criteria for business and system changes
Support business acceptance of business and system changes
Apply relevant techniques to research and identify stakeholders
Analyse and document stakeholders' areas of interest and influence
Support the development of cost/benefit analysis for proposed business changes
Evaluate and document the key impacts on people, process, organisation, technology and information
Present information in a manner appropriate to the audience

Your training plan

As part of the Business Analyst Level 4 Apprenticeship, they will complete the learning online through QA Limited and on-site learning at their dedicated DHL Supply Chain site

Requirements

Essential qualifications

GCSE in:

English (grade Grade C and above/4-9)
Maths (grade Grade C and above/4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working

Other requirements

Assessment centre 26th March 2025

About this company

Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow

https://careers.dhl.com/global/en/dsc-apprentices-uk (opens in new tab)

After this apprenticeship

We want Apprentices to build their careers, with the option to complete a further Apprenticeship after completing the Business Analyst Level 4 Apprenticeship
Apprentices can contribute their ideas to influence the success of our business and be a part of an organisation that makes an impact on society as well as on the world of logistics. After your programme you will transition into the Alumni community to continue the growth of your career

Ask a question

The contact for this apprenticeship is:

QA LIMITED

emergingtalent@dhl.com

The reference code for this apprenticeship is VAC1000292884.

Apply now

Closes on Friday 21 February

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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