Candidate Services Apprentice

Summary

Kaplan are looking for a Candidate Services Apprentice to provide outstanding administrative support for existing and prospective candidates, providing a platform to help them create success. This role is perfect for someone looking for their first role and a step into a large, professional organisation.

Annual wage: £20,500 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am to 5.00pm.
37 hours a week
Possible start date: Friday 28 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide support to inbound queries from existing and prospective candidates via email and social media, maintaining and improving candidate satisfaction.
Book candidates on Kaplan’s exams where required, reporting queries adhering to strict SLAs and escalating to 2nd line where necessary
Manage candidate complaints accordingly and in a timely manner, escalating where needed and following Kaplan complaint procedure
Complete administrative duties: raising invoices, processing bookings and arranging refunds where required
Provide additional support to candidates at key times such as live exams, booking windows etc.

Where you’ll work

40-44 Holloway Road, Highbury East

London

N7 8JL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LDN APPRENTICESHIPS LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio

Requirements

Essential qualifications

GCSE in:

English (grade 4-9 or A*-C)
Maths (grade 4-9 or A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Team working
Initiative

About this company

Kaplan Financial is a British company providing training in accountancy and financial services. It was founded in 1958. Kaplan Financial is part of Kaplan, Inc., a subsidiary of Graham Holdings Company. Kaplan Financial has more than 48,000 students a year, both in the UK and overseas. It offers courses in 28 training centres throughout the UK as well as home study and online learning.

https://kaplan.co.uk/ (opens in new tab)

After this apprenticeship

Full-time employment

Ask a question

The contact for this apprenticeship is:

LDN APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC1000292877.

Apply now

Closes in 26 days (Friday 17 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

All applicants must apply via the LDN Apprenticeships Career Hub

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