Sales Apprentice

Summary

Under supervision, you will play a crucial role in driving revenue growth by identifying and developing new business opportunities within our customer base. A key responsibility will be managing and creating accurate and competitive quotations for customers, ensuring they align with project requirements and company pricing strategies.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday. Working hours to be confirmed.
40 hours a week
Possible start date: Monday 20 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Building and maintaining strong, long-term client relationships is paramount, requiring excellent communication and interpersonal skills to foster trust and rapport. This includes understanding client business challenges and providing tailored IT solutions that address their unique needs
Preparing and delivering compelling sales proposals and quotes that clearly articulate the value proposition of our IT offerings
Collaborating with technical teams to ensure the proposed solutions are feasible and meet client specifications
Chasing quotes that have not received a response to maximize conversion rates

Where you’ll work

March Road

Longton

Stoke-on-Trent

ST3 1HD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
20% off the job training

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

Your working week will consist of 40 hours i.e. Monday to Friday 8:30 – 5:30 with a one-hour lunch break. All training and assessment will occur in the workplace. A representative from Newcastle & Stafford Colleges Group will undertake your assessments. College attendance will only be necessary if Functional Skills in Maths and/or English are to be completed. Throughout the apprenticeship process i.e. teaching, learning and assessment, you will be fully prepared to complete an End Point Assessment where you will be assessed through a combination of testing in controlled conditions, evidence produced in the workplace and recorded interview, therefore comprehensively examining the work you have completed. Interviews will be on-going and the vacancy will be withdrawn early if a suitable candidate is appointed. Please therefore complete your application as soon as possible.

About this company

M&M Information Technologies Ltd is an Employee Owned Trust (EOT). We provide honest, professional, reliable and cost effective IT solutions. Our clients range from individuals with single laptops through to large corporate businesses with multi-office servers, wide area networks and multiple sites including international operations. Whether you need a fully outsourced IT department or support for your IT manager, we can help by covering staffing or technical shortfalls. We pride ourselves on the high level of support and assistance that we give to our customers.

http://www.mmtechnologies-uk.com (opens in new tab)

After this apprenticeship

Could lead to a permanent position for the right person

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01782 254287

The reference code for this apprenticeship is VAC1000292835.

Apply now

Closes in 16 days (Tuesday 7 January at 11:59pm)

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