Network Engineer Apprentice

Summary

Are you ready to kickstart your career in networking with a company that's revolutionizing internet services? Exa Networks, a leading provider of high-performance internet solutions, is on the lookout for a passionate and motivated Network Engineer Apprentice.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Network engineer (level 4)
Hours: Monday to Friday, 8.00am to 4.00pm, 8:30am to 5.00pm and 9:30am to 6.00pm.
37 hours 30 minutes a week
Possible start date: Monday 13 January
Duration: 1 year 11 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Proactively monitor and investigate network issues using internal tools.
Act as a first/second line escalation point for customer and internal technical queries.
Perform diagnostics and resolve connectivity, hardware, and software issues.
Assist with network configurations and project-related tasks, including the setup of routers, firewalls, and VPNs.
Escalate unresolved or complex issues to senior team members or relevant departments.
Document standard operating procedures, network diagrams, and troubleshooting guides.
Generate and deliver internal and external training materials.
Maintain and update internal systems, including ticketing and monitoring platforms.
Support adherence to industry regulatory standards and company policies.
Occasionally travel to customer sites or business points of presence within the UK.

Where you’ll work

100 BOLTON ROAD

BRADFORD

BD1 4DE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents

apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems
apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Analytical skills
Logical
Team working

About this company

Based in West Yorkshire, Exa has been at the forefront of delivering innovative connectivity solutions for schools, businesses, and local authorities across the UK. With a commitment to cutting-edge technology, customer satisfaction, and a vibrant company culture, Exa Networks is the perfect place to launch your career in IT.

http://www.exa.net.uk/ (opens in new tab)

Company benefits

24 Days holiday + bank holidays Health Cash Plan Comprehensive Healthcare Plan Discounted Tech Scheme Cycle to Work Scheme Excellent progression opportunities Pension Scheme Buying and selling of annual leave

After this apprenticeship

Possible full-time position within the business.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

The reference code for this apprenticeship is VAC1000292828.

Apply now

Closes in 15 days (Monday 6 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply using the link.

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