Business Administration Apprenticeship

Summary

A varied role involving answering the telephone, assisting customers with their enquires, booking engineers into customer sites, stock control of parts, boxing up and arranging delivery of parts We provide a responsive, friendly and professional service.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 40 hours per week Monday -Friday Occasional covering emergency phone on weekday eve/weekend
40 hours a week
Possible start date: Thursday 16 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Work in both accounts and service departments.
Answer telephone calls promptly.
Advise engineers of sites to attend by telephone and email.
Liase with customers ref booking dates/times for our engineers attendance.
Use simpro for all job placements, parts purcashing and customer/supplier invoicing.
Use excel and word to record jobs attended by date and engineer.
Use microsoft outlook to email customers and engineers.
Prepare invoices and estimates from jobsheets completed by engineers.
Take debit/credit card payments over the telephone via a virtual terminal.
Administer contract customer servicing paperwork.
Package up boxes and arrange collection and delivery via various couriers currently used.
Check stock levels on a weekly basis and arrange and or order parts & cleaning products as required.
Accept delivery, unpack, check delivery note and put away in related stores.
Fillling of invoices, job faxes/emails, remittances, purchase invoices.
Attend all relevent training courses.

Where you’ll work

UNIT 13

DEAN COURT

DEAN ROAD

YATE

BS37 5NJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator
Alongside this, the apprentice will complete the Business Administration Level 3 Standard which is assessed by a range of methods to meet all the knowledge, skills and behaviours
Evidence will be collated within a portfolio of evidence
To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the Diploma is mandatory for all apprentices and is delivered as a block delivery at the Filton Campus of SGS College
The apprentice will also be supported with regular visits to the workplace from their tutor/assessor

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

There is a 10 min walk to the office from the train station and bus stop.

About this company

13 Dean Court, Dean Road, Yate BS37 5NJ

Company benefits

Comprehensive health insurance currently with vitality. 20 days holiday plus bank holidays increasing to 25 days after 5 years.

After this apprenticeship

There are future prospects within the company to develop further.

Ask a question

The contact for this apprenticeship is:

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

kirsten toghill

kirsten.toghill@hotmail.co.uk

The reference code for this apprenticeship is VAC1000292824.

Apply now

Closes in 11 days (Thursday 2 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents