Apprentice Accounts Co-ordinator

Summary

We are seeking a detail-oriented and customer-focused individual to support our busy sales department. This role is essential in helping us provide outstanding service to our clients and in ensuring smooth, efficient operations within our team.

Annual wage

Competitive

Minimum wage rates (opens in new tab)

• Annual Bonus • Pension matched up to 7% • 4 x Annual Salary Life Assurance • Health Cash Plan

Training course

Customer service specialist (level 3)

Hours

Monday to Friday - flexitime over 36.25 hours per week. Working hours TBC

36 hours 15 minutes a week

Possible start date

Monday 27 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Account co-ordination of all nominated customer accounts, including administrative duties
Initiating and improving the company’s relationship with customers in a proactive manner, offering the best service
Ensuring high quality performance in regard to customer needs, working to ensure on-time delivery
Acting as co-ordinator and messenger between customers and the company
Ensuring full knowledge and up to date records of account co-ordination in regard to commercial issues, order progressing and customer performance metrics
Providing Managers and relevant colleagues with all necessary customer information including any developments in the customer business, organisation and personnel
Co-ordinating timely and effective responses to key issues; liaising with Manufacturing, Technical, Planning and other departments as necessary
Regularly liaising with customers in a controlled manner; informing them of order progression, as well as obtaining knowledge on future demand/forecasts
Advising customers and Management of any adverse performance or delivery issues, making sure that customer priorities are passed on and followed up
Building trusting and professional relationships with customers, by written and spoken word, including face-to-face contact where necessary
Vetting and accepting customer orders in accordance with sales agreements, technical specifications and agreed product mix, including order entry and order confirmation
Pricing of orders according to contractual terms and customer instructions, including logging of LME instructions, prices, volumes and delivery periods, and matching LME positions to invoiced sales
Ensuring correct and efficient settlement of consignment stock releases and credit notes, including customer quality claims
Raising and following up on any commission payments to relevant customer accounts agents
Ensuring stocks and debtors targets are adhered to and reported on, including consignment stock and blanket stock
Working with the Shipping team to ensure packed material is planned for timely despatch, and invoices are released in a timely manner
Regularly updating internal records of market prices, including LME, Metal Premiums, and Energy
Providing and entering forecast demand data required by the Planning Department regularly and in a timely manner
Maintaining strong, professional and effective relationships with Operational, Planning, Technical and Finance teams
Providing strong support to the Key Accounts Manager as well as the Sales Managers in daily job function and customer contact
Ensuring all Sales Contracts are well recorded and audible, liaising with Sales Managers accordingly
Commitment to the continuous improvement of processes within the workplace and the workplace environment

Where you’ll work

Stourbridge Road

Bridgnorth

Shropshire

WV15 6AU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SHREWSBURY COLLEGES GROUP

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

You will undertake online taught input and onsite observations whilst in the workplace. And regularly communicate with your Shrewsbury Colleges Group with assignment and workbook evidence being collated weekly.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Desirable qualifications

Other in:

Ability to speak a foreign language (grade Conversational)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Due to the location it would be advantageous for the candidate to hold a full UK driving license.

About this company

Let’s shape the future of British manufacturing together! Why Choose Bridgnorth Aluminium Bridgnorth Aluminium is an aluminium rolling company with a strong commitment to excellence in manufacturing high quality products. We believe in building the future together. At Bridgnorth Aluminium, your skills, ideas, and passion will help us drive innovation and deliver excellence across the industry.

https://bridgnorthaluminium.co.uk/ (opens in new tab)

Company benefits

• Cycle to Work, Technology & Car scheme • Wellbeing Support

After this apprenticeship

We would look to support you into a full-time role within the organisational.

Ask a question

The contact for this apprenticeship is:

SHREWSBURY COLLEGES GROUP

Jules Rhodes

julesr@shrewsbury.ac.uk

01743 653 460

The reference code for this apprenticeship is VAC1000292715.

Apply now

Closes in 23 days (Monday 13 January at 11:59pm)

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