Team Leader Supervisor Apprentice

Summary

Our Team Leader Programme is all about developing the skills required to become a subject-matter expert. From day one, you'll take on real responsibility with a supportive culture that helps you get the most out of your time as an Apprentice, whilst building on your stakeholder management skills.

Annual wage: £21,000 a year
Minimum wage rates (opens in new tab)
Training course: Team leader (level 3)
Hours: Monday-Friday, may include shift work, TBC.
40 hours a week
Possible start date: Thursday 4 September
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working with a DHL team within a small warehouse in a prison setting, working on the Retail contract directly for HMPPS/Ministry of Justice (MOJ). Working alongside offenders, enabling them to pick, pack and distribute over 5k orders per week. Apprentices will play an integral and empowering role in offenders' lives, where you will work with a diverse team to support their rehabilitation in a warehouse environment.

Completing one-to-one with the Offenders.
Guiding them through Safe systems of work and processes within the warehouse environment.
Resource planning - ensuring all roles within the warehouse domain are covered in order to process all of the daily orders.
Ensuing stocking levels are correct to meet daily demand from suppliers.

Where you’ll work

DHL Supply Chain

HMP Drake Hall

Eccleshall

Stafford

ST21 6LQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SR APPRENTICESHIPS LIMITED

Your training course

Team leader (level 3)

Equal to A level

Course contents

Use resources to implement operational and team plans.
Use tools to organise, prioritise and allocate daily and weekly work activities.
Able to collate and interpret data and information and create reports.
Identify and support the development of the team through informal coaching and continuous professional development.
Use information and problem-solving techniques to provide solutions and influence the decision-making process.
Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
Review work processes to identify opportunities to improve performance and for continuous improvement.
Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
Manage others through change by identifying challenges and the activities to resolve them.
Interpret organisational strategy and communicate how this impacts others.
Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
Manage and maintain relationships with a diverse workforce and stakeholders.
Negotiate with and challenge stakeholders to manage change and reduce conflict.
Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
Identify future changes in the sector such as technology advances that may impact their organisation.
Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
Use resources to implement operational and team plans.
Use tools to organise, prioritise and allocate daily and weekly work activities.
Able to collate and interpret data and information and create reports.
Identify and support the development of the team through informal coaching and continuous professional development.
Use information and problem-solving techniques to provide solutions and influence the decision-making process.
Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
Review work processes to identify opportunities to improve performance and for continuous improvement.
Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
Manage others through change by identifying challenges and the activities to resolve them.
Interpret organisational strategy and communicate how this impacts others.
Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
Manage and maintain relationships with a diverse workforce and stakeholders.
Negotiate with and challenge stakeholders to manage change and reduce conflict.
Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
Identify future changes in the sector such as technology advances that may impact their organisation.
Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Your training plan

As part of the Team Leader Level 3 Apprenticeship, they will complete the learning online through SR Apprenticeships and on-site learning at their dedicated DHL Supply Chain site.

Requirements

Essential qualifications

GCSE in:

English (grade Grade C and above/4-9)
Maths (grade Grade C and above/4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Non judgemental
Patience

Other requirements

Assessment centre on 2nd April 2025.

About this company

Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow

https://careers.dhl.com/global/en/dsc-apprentices-uk (opens in new tab)

Company benefits

As part of a growing DHL population, you'll receive access to a variety of excellent benefits including 25-day holiday, a pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services.

After this apprenticeship

We want Apprentices to build their careers, with the option to complete a further Apprenticeship after completing the Team Leader Level 3 Apprenticeship.
Apprentices can contribute their ideas to influence the success of our business and be a part of an organisation that makes an impact on society as well as on the world of logistics. After your programme, you will transition into the Alumni community to continue the growth of your career.

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

emergingtalent@dhl.com

The reference code for this apprenticeship is VAC1000292690.

Apply now

Closes on Friday 21 February

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After signing in, you’ll apply for this apprenticeship on the company's website.

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