Apprentice Customer Service Practitioner

Summary

This Customer Service Practitioner apprenticeship at Gloucestershire Hospitals NHS Foundation Trust is an exciting opportunity to learn new skills and become part of the Gloucestershire Procurement Shared Services. The apprentice will gain valuable customer service, administration and purchasing experience in the Procurement Department.

Annual wage: £12,514.32 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Full time, Monday to Friday, hours to be confirmed.
37 hours 30 minutes a week
Possible start date: Wednesday 5 February
Duration: 1 year 3 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Be responsible for understanding and undertaking in a competent manner:

The ordering of Goods, Services and Works.
Processing enquiries received from Customers and Suppliers
Obtaining prices and quotations.
Processing of orders compliant with the Trusts’ Standing Financial Instructions, Procurement Policy and current legislation.
Supporting low value tender exercises.
Seeking support and guidance from other Procurement staff.
General customer service and administration duties.

Where you’ll work

Victoria Warehouse

The Docks

Gloucester

GL1 2EL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GLOUCESTERSHIRE COUNTY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

To attend all mandatory components of the Apprenticeship including:

Corporate Induction
GHNHSFT mandatory training
Department based vocational assessments
Progress review meetings
Additionally 2 months before the end of your apprenticeship you are required to meet with a member of the Apprenticeships and Careers Team to discuss careers advice and guidance

To actively participate in the Trust’s appraisal/development conversation process. Undertake training as necessary in line with the development of the post and as agreed with line manager as well as maintain and complete the Level 2 Customer Service Practitioner Apprenticeship within the timeframe.

More training information

Gloucestershire County Council

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade D/3)

Other in:

Literacy and Numeracy (grade Level 1)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

About this company

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

The opportunity to apply to other NHS job positions with the potential to progress and undertake further qualifications.

Ask a question

The contact for this apprenticeship is: