Customer Service Apprentice - Recruitment – Find an apprenticeship

Summary

We're seeking a dedicated, organised, and driven individual to join our vibrant team as a Customer Service apprentice. This hybrid role offers variety, challenge, and the opportunity to work in a supportive and dynamic environment.

Annual wage: £25,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday to Friday, 9.00am to 5.00pm.
40 hours a week
Possible start date: Friday 7 February
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Candidate Sourcing and Engagement: Utilise LinkedIn Recruiter, CRM systems (Recruiterflow), job boards, and other outreach techniques to identify and approach potential candidates.
Build and maintain talent pipelines, ensuring a pool of pre-qualified candidates for ongoing and future roles.
Conduct initial screening calls to assess candidate suitability against job specifications, qualifications, and experience requirements.
Develop relationships with candidates, ensuring they feel valued and informed throughout the recruitment process.
Engage passive candidates using creative outreach strategies and ensure high candidate satisfaction.

Essential Skills and Experience:

Excellent communication and interpersonal skills: You'll be a natural on the phone, with a confident and engaging communication style.
Strong organisational and time management abilities: You'll be juggling multiple tasks and deadlines, so staying organised is key.
A proactive and solutions-oriented mindset: You're a self-starter who takes initiative and finds creative solutions.
Ability to work independently and as part of a team: You'll thrive in our small, collaborative team environment.
A passion for finding the right talent for our clients: You genuinely enjoy connecting people with opportunities.

Desirable Skills:

Experience working in an office environment (highly beneficial)
Knowledge of e-commerce and digital/online sales
Flexibility with time zones due to our clients' international locations
Experience using LinkedIn Recruiter or similar sourcing tools: You'll be a whizz at finding the best talent online.

·Personal Attributes:

A smiley and happy disposition – positivity is contagious!
Confidence and a proactive approach
Excellent telephone manner

Where you’ll work

4230 Park Approach

Leeds

LS15 8GB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PROFESSIONAL APPRENTICESHIPS LTD

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental

About this company

You will be working for an exciting and growing executive and management search firm. We specialise in sourcing and securing top-tier talent for businesses worldwide. We pride ourselves on our expertise across various functions, including digital technology, e-commerce, product management, finance, operations, SAP, sales, and sustainability. As we continue to grow, we are excited to expand into dynamic and innovative sectors such as sports, fashion, outdoor, luxury, and the wider consumer goods industries, providing bespoke recruitment solutions to support our client's success in these high-growth markets. Operating with a commitment to excellence and a client-first approach, we empowers businesses to achieve their strategic goals by connecting them with exceptional talent.

Company benefits

· Competitive salary · Comprehensive benefits package · Opportunity to work with a dynamic and supportive team · Ongoing training and development opportunities · Flexible working arrangements · Fun and collaborative company culture

After this apprenticeship

You can look forward to exciting career progression opportunities beyond the apprenticeship

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