Business Administration Apprentice

Summary

We are seeking a motivated and enthusiastic Business Apprentice to join our team. This role offers a unique opportunity to gain experience in various aspects of business administration and operations. The Apprentice will support the team in delivering high-quality services to the public and contribute to the achievement of the organisation goals.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, shifts to be confirmed
35 hours a week
Possible start date: Tuesday 14 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Administrative Support:

Assist with routine administrative tasks, including electronic data entry, filing, and document management
Provide effective diary management for the team, coordinating training and service bookings

Support the client journey by managing:

Pre-course information distribution
Post-course follow-up and communications
Assist the Business Administration Manager with tasks related to the day-to-day running of the office
Monitor and maintain stock levels of stationery and other necessary resources
Undertake administrative projects as required, including supporting new business initiatives

Data Management:

Ensure accurate data entry and maintenance in CRM systems, databases, and spreadsheets; retrieve data as needed
Keep client contact information updated and ensure data accuracy.
Manage client records and the database in compliance with the Data Protection Act and GDPR regulations

Customer Service:

Handle incoming calls and emails, providing prompt and professional responses
Liaise with staff, clients, and external agencies to facilitate the delivery of services

Finance:

Prepare and issue invoices, assist with payment reconciliation, and manage debt collection
Oversee finance-related communications, including purchase orders (POs) and invoice queries
Manage petty cash and ensure consumables are replenished as necessary

Where you’ll work

3 Bishops Square

Titan Court, Regus

Hatfield

Hertfordshire

AL10 9NA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

OAKLANDS COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

Attend training sessions and complete coursework required for the apprenticeship
Actively seek out feedback and opportunities for growth in business administration and professional skills
Business Administration apprentice will report to the Business Manager and will provide Relevant administrative support to the business manager
One day per month attendance at College (optional) during term time, with regular visits from your apprenticeship Skills Coach in the workplace

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

Other requirements

• ‘Can do’ attitude towards work and tasks set • Willingness to take accountability for own actions in the delivery of objectives • Willingness to work occasional evenings and weekends • Sensitive to the safeguarding role undertaken by ECP • Commitment to work within the principles of the equal opportunities and in an inclusive open and transparent working environment

About this company

ECP Safeguarding, a specialist safeguarding company dedicated to empowering organisations that work with children, young people, families, and adults at risk. We partner with organisations across the statutory, public, voluntary, and private sectors, offering specialist consultancy and training services designed to meet the unique needs of those who safeguard vulnerable individuals. Our commitment to excellence ensures that every service we provide makes a meaningful, positive impact.

https://www.ecplimited.com/ (opens in new tab)

Company benefits

• Comprehensive training and development program. • Mentorship and guidance from experienced professionals. • Opportunities for career advancement within the company. • A dynamic and supportive work environment.

After this apprenticeship

Potential for employment in Administration based roles

Ask a question

The contact for this apprenticeship is:

OAKLANDS COLLEGE

James Chandler

james.chandler@oaklands.ac.uk

The reference code for this apprenticeship is VAC1000292572.

Apply now

Closes in 22 days (Monday 13 January at 11:59pm)

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