IT Support Apprentice

Summary

Join a friendly team, grow your IT knowledge, and make a difference in a meaningful organisation. Start your IT journey today! Your role will involve supporting our ICT systems infrastructure by solving problems reactively and developing proactive solutions.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday – Friday (specific pattern to be discussed)
30 hours a week
Possible start date: Monday 20 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities:

- Supporting our users

- Providing prompt, responsive and understanding technical support to all staff and service users.

- Maintaining the helpdesk email inbox – categorising emails and indicating where issues are resolved.

- Creating user accounts and performing access control.

- Managing data archiving and restricting access when users leave the organisation.

- Setting up new PC and laptops with required software.

Systems Administration and Management

- Diagnosing and resolving hardware, software, networking, and system issues when they arise.

- Monitoring system performance to ensure everything runs smoothly and securely.

- Monitoring and maintaining networks and servers.

- In liaison with relevant team members, to implement and monitor security protocols and procedures to prevent potential threats, including Data Protection.

- Performing diagnostic tests and debugging procedures to optimise computer systems.

- Backing up and archiving data, understanding and using data retrieval and recovery procedures to protect against data loss.

- Maintaining ICT asset list.

- AV & conferencing equipment maintenance.

- Managing the onsite equipment booking system for laptops, cameras etc.

Supporting Online Training Events

- Assisting as part of the events team with online Zoom based sessions

- Supporting speakers pre-event with technical assistance and troubleshooting

- Within live training sessions managing speakers, media including audio and video and assisting trainees with technical problems

- Improving and Enhancing TR Systems

- Upgrading, installing and configuring new hardware and software to meet company objectives.

- Replacing and upgrading defective or outdated components when necessary.

Where you’ll work

10 New Street

London

EC2M 4TP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LONDON VESTA COLLEGE LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

L3 Information communications technician Apprenticeship Standard
Training will be at the college
Once a week

Requirements

Essential qualifications

GCSE in:

Maths - C/4 (grade English-C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Have a positive
Time Management skills

About this company

Since 1948, Tavistock Relationships has been building an international reputation as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples. We train the next generation of couple therapists and provide clinical services to couples and parents, face to face (in London) and online. We provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.

After this apprenticeship

The career progression after an apprenticeship depends on factors like the industry, the size and structure of the employer, and individual ambitions. Generally, apprenticeships provide a strong foundation for career advancement, with opportunities to grow into a variety of specialised or leadership roles over time.

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