Clerical Assistant Apprentice

Ellison Primary Academy

Newcastle, ST5 0BL

Closes in 14 days (Sunday 5 January at 11:59pm)

Posted on 17 December 2024

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Summary

The successful candidate will work under the direction and instruction of senior staff, to provide general clerical, administrative and financial support to the school. This role is term time only.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

This role is term time only. Actual salary £10,216.64.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. This role is term time only. Shifts to be confirmed.

35 hours a week

Possible start date

Monday 27 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Assist with pupil welfare duties; liaise with parents/staff
  • Act as first point of contact for visitors to the school and those making contact by telephone
  • Assist with arrangements for visits from relevant external bodies, e.g. school nurse, photographer etc.
  • Provide routine clerical support, e.g. photocopying, filing, emailing and completing routine forms
  • Ensure that all telephone messages are recorded, including pupil absences and to pass messages to the appropriate person
  • Assist with arrangements for trips, visits and assemblies

Where you’ll work

Ellison Street

Wolstanton

Newcastle

ST5 0BL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • 20% off the job training

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

This role is term time only. Actual salary £10,216.64.

About this company

Ellison Primary Academy is a busy but friendly academy, where lots of exciting learning happens. We place great emphasis on children enjoying their learning experience, as well as reaching the highest possible standard of achievement.

https://www.ellison.staffs.sch.uk/ (opens in new tab)

After this apprenticeship

  • Could lead to a permanent position for the right person

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01782 254287

The reference code for this apprenticeship is VAC1000292503.

Apply now

Closes in 14 days (Sunday 5 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.