Level 3 Business Administration Apprentice

Summary

Warehouse Admin communicate with a wide range of people and customers. They have a passion to meet customers’ expectations by providing a quality service that encourages repeat business. Individuals in this role are highly competent in using industry–recognised systems and associated services and will be able to work under pressure.

Annual wage: £17,888 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am to 5pm working times TBC but it will be day hours and 40 hours per week.
40 hours a week
Possible start date: Wednesday 15 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Liaise with all customers via email and phone.
Order site stationery and office consumables.
Manage warehouse inbound/outbound loading schedule.
Work closely with warehouse supervisor to ensure all deliveries are picked and ready to despatch.
Create delivery paperwork for outbound deliveries and forward all completed paperwork to customers.
Maintain customer stock reports and feedback daily to the customers that require the information.
Log all customer inbound and outbound stock onto Excel spreadsheets and ensure correct rates are allocated.
Raise customer invoices weekly/monthly using SAGE system and send out vis email.
Create and maintain stock descriptions in warehouse operating system VIGO.
Create weekly warehouse KPI reports and circulate to senior management team.
Book all subcontractor collections for UK and European loads for customers and provide POD confirmations.
Control of site paperwork, ensuring it is logged by customer and archived regularly.
Ensure the company Health and Safety standards are adhered to at all time.
These are considered essential for all aspects of the job to be carried out thoroughly well together with an indication of other desirable factors if appropriate.
Job knowledge.
Experience.
Qualifications.
Grade C or above (or equivalent) in English and Maths.

Course/Qualifications

Level 3 Standard certification in Business Administration.
Level 3 Certificate in Business Administration.
The course will take a minimum of 15 months to complete.

An End Point Assessment is booked once the apprentice, trainer and employer all feel that the apprentice is ready.

Course delivery is flexible and is tailored to meet industry, sector and roles needs. Apprentices benefit from a blended learning programme that includes:

Skills coaches and tutors.
Online learning.
Delivery sessions.
Self-study tasks.
Regular progress reviews every 4 to 6 weeks.
English/Maths specialist tutor support where required.
End point assessment preparation.
Additional training may be included such as short courses in emergency First Aid at work as appropriate.

Where you’ll work

Unit 13 Plantation Road

Wirral International Business Park

Bromborough

CH62 3RN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SR APPRENTICESHIPS LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.

More training information

L3 Business administrator Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/c or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Abbey Logistics Group is a leading logistics service provider and one of the UK’s most recognised and respected road tanker transport brands. Operating throughout the UK and Europe, we provide road tanker transport haulage and logistics services to bulk liquid and powder customers across a wide variety of sectors. We are the UK’s largest bulk food logistics road tanker company for liquids and powders and have a growing reputation in the plastics and polymers, minerals, animal feed, and construction sectors. Abbey take the time to understand our customer’s businesses, their challenges, and pressures, and provide assurance, security, scale, and flexibility through user friendly, tailored and partnership led logistics. We truly believe that we offer something different and that we deliver tangible benefits for our customers including increased flexibility, effective demand management, best in class customer service, and clear communications and visibility. Ultimately we give our customers a competitive advantage that in turn bolsters their own client relationships. The culture at Abbey encourages our teams to always look for better ways of working, with our customer in mind and remembering we are providing road transport and logistics solutions and management for the 21st century. We have a responsibility to our customers to continuously look for ways to improve the service we deliver and our success and most importantly, the success of our customers is evidence that our approach is the right one. Explore our site and the latest news to see how Abbey has delivered industry-leading levels of bulk transport and logistics service time after time for customers across the food, construction and polymers sectors.

https://www.abbeylogisticsgroup.com (opens in new tab)

After this apprenticeship

A role in a successful, dynamic company.
Be a part of a strong team of performance-driven colleagues.
Great future career prospects for advancement.
A professional working environment.

Ask a question

The contact for this apprenticeship is: