Airline Operations Apprentice 2024

VIRGIN ATLANTIC AIRWAYS LIMITED

West Sussex, RH10 9DF

Closes in 14 days (Sunday 5 January)

Posted on 17 December 2024

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Summary

In this role, you will support our Operations Control Centre, which delivers the day-to-day flying programme, as well as assist our Airport and Customer Teams to deliver exceptional customer service at our base in London Heathrow or resolve ticketing issues from the OCC.

Annual wage
£24,605 a year

Minimum wage rates (opens in new tab)

Salary: £24,605 with a generous shift allowance in addition

Training course
Aviation ground specialist (level 3)
Hours
Full Time, shift work (typically working 3 days/nights on, 3 days/nights off). Between VHQ, Crawley, and Heathrow (Hours/Days TBC).

37 hours 30 minutes a week

Possible start date

Monday 17 March

Duration

1 year 6 months

Positions available

4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Operations Support

  • Communicate with Flight Crew and Airport Duty Managers to answer general queries and keep them informed of changes to the flying programme
  • Accurately record delay information and ensure our system ‘AIMS’ is up to date
  • Actively participate in ‘Flight Watch’ to ensure the safe continued operation of the aircraft, considering enroute weather and air traffic control slot restrictions

Crewing Support

  • Answer roster queries and inform the crew of any changes to their roster
  • Ensure all flights are fully crewed using available standby resources, complying with all Flight Time Limitation regulations and Union agreements
  • Monitor aircraft movements and advise crew of any delays to the flying programme
  • Ensure all crew have checked in and call the crew from standby where required

Airport Support – London Heathrow

  • Process customers quickly and compliantly, with brilliant customer service at check-In and boarding
  • Support airport teams in managing gate processes and dealing with customer queries
  • Process customer upgrades or excess baggage charges

Customer Care Support

  • Write and send communications to customers, following our customer comms principles and the Virgin ‘tone of voice’ guidelines
  • Track customer misconnections and denied boarding
  • Rebook customer tickets as needed in times of disruption, including misconnections

Where you’ll work

Company Secretariat - The VHQ

Fleming Way

Crawley

West Sussex

RH10 9DF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LOCOMOTIVATION LTD.

Your training course

Aviation ground specialist (level 3)

Equal to A level

Course contents

Your training plan

  • Level 3 Aviation Ground Specialist Apprenticeship Certificate
  • Blended learning delivery, facilitated by our training provider, and internally. Consisting of weekly and monthly sessions (not block release):
    • Virgin Atlantic VHQ (Crawley)
    • Heathrow
    • Virtual learning sessions 

Requirements

Essential qualifications

GCSE or equivalent in:

  • Any additional 3 subjects (grade C/4 or above)
  • English (grade C/4 or above)
  • Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this company

Richard Branson founded Virgin Atlantic in 1984 with the intention of shaking up the aviation industry. Since then, we’ve grown from a small team, one 747 plane and a single route, to a global network that employs thousands of wonderful people worldwide. We’re not just your average airline. When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying.

http://www.virginatlantic.com (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • We anticipate that during your 18-month contract, you will be able to secure a permanent role in one of our operational teams, that best suits you and your career ambitions in one of the following areas, Operations Support, Crewing Support or Customer Care Support
  • Opportunities to progress in the OCC, or even undertake further apprenticeships at Virgin are plentiful, for example in Aviation Operations Management

Ask a question

The contact for this apprenticeship is:

VIRGIN ATLANTIC AIRWAYS LIMITED

Stacey Jones

recruitment@fly.virgin.com

The reference code for this apprenticeship is VAC1000292433.

Apply now

Closes in 14 days (Sunday 5 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.