Engagement Apprentice

Summary

The Engagement Apprentice role at Westminster Abbey offers hands-on experience in cultural learning, event management, and digital content creation. You’ll work with diverse audiences, gain valuable skills, and complete a Level 3 Apprenticeship in Cultural Learning. This is a great opportunity to contribute to impactful engagement projects.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Cultural learning and participation officer (level 3)
Hours: This post will be subject to occasional pre-agreed evening and weekend work. Time off in lieu will be given for these instances. Usual working days are Tuesday-Friday with teaching on a Monday with Westminster Adult Education Services.
40 hours a week
Possible start date: Saturday 1 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Acting as the main contact for visitors, managing inboxes, communicating events, and writing e-newsletters
Using CRM, Eventbrite, and other systems for bookings, data entry, and report creation
Coordinating volunteer rotas and identifying gaps in support
Assisting with administration of engagement groups, including meetings and minutes
Supporting event preparation, delivery, and project management of a standalone event
Assisting with Abbey tours and occasionally school tours
Collaborating with the Digital Content Manager on digital content creation and uploads
Evaluating programs and providing recommendations for improvements

Where you’ll work

Chapter Office

20 Deans yard

London

SW1P 3PA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WESTMINSTER CITY COUNCIL

Your training course

Cultural learning and participation officer (level 3)

Equal to A level

Course contents

Plan, organise and co-ordinate education and community engagement projects on behalf of the organisation, in order to ensure the facilitator (visiting artist or company colleague, freelancer or volunteer) can deliver effectively This could typically include deciding on appropriate content and information including producing event schedules, artist and technical riders, booking artists and practitioners.
Identify learning objectives of education and community engagement projects and suitability for target audience.
Work within a set budget, use appropriate resources, venues, systems and technologies to implement the CLP projects ensuring they meet stated objectives and outcomes.
Ensure projects comply with the organisation’s Health & Safety policies and procedures including Safeguarding children and vulnerable adults.
Communicate clearly and effectively, adapting methods both verbal and non-verbal as appropriate to the stakeholder or audience, which may include public speaking and/or using social media and digital communication methods.
Communicate the CLP projects aims, which may include artistic or cultural outcomes, skills and knowledge development, or a range of social and educational outcomes to audiences, partners and colleagues.
Produce clear, concise project reports, fundraising applications and other written communications.
Find and participate in professional networks such as arts and culture networks, meetings and events, performances and exhibitions, training and professional development events and industry membership schemes, in order to benefit the organisation.
Establish, develop and maintain positive relationships with a wide variety of internal and external partners, artists, colleagues, participants and audiences that result in and/or enable successful projects.
Build effective professional arts and cultural networks and identify the benefits they bring to the projects and wider organisation.
Contribute and manage audience/participant/venue bookings and ensure artists/external practitioners are recruited for projects as per the organisation’s policies and procedures, including contracting requirements.
Maintain artist/external practitioner and audience records as directed, which may include personal information, in-line with employer systems and data protection requirements.
Have excellent time management skills, demonstrating your ability to be organised, meet deadlines within project timeframes and meet budgets requirements.
Evaluate projects and use feedback to improve current and/or future activity.
Provide high quality content, which may be in written or image form, as required, to internal/external communications for example e-bulletins, newsletter content, posters, print and meetings, to aid the promotion of, and engagement with, the organisation’s learning and participation programme.
Contribute to fundraising activities including desk research on potential funding sources, note taking at audience consultation meetings, compiling data and information.
Identify problems, generate and form ideas to resolve issues, by thinking creatively in response to challenges and identifying when to seek help and support from others.
Collaborate effectively with colleagues, creative and cultural professionals and other organisations and partners to achieve project aims and objectives.

Your training plan

Cultural Learning and Participation Officer Level 3 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

English (grade Grade C or above (or 4 -9))
Maths (grade Grade C or above (or 4 -9))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

This role will involve working with and speaking to members of the public of all ages on a regular basis. The role can also involve extended periods of standing and moving around the Abbey grounds. On occasion, it may involve working outdoors and moving equipment around the grounds of the Abbey.

About this company

Westminster Abbey is an exceptional place, with a distinctive mission to nurture faith at the heart of the nation and Commonwealth. It is above all a working church, with a pattern of daily worship and major celebrations and commemorations which has been sustained for many centuries. It occupies a significant role in public life, serving The Sovereign and ministering to the needs of the nation’s public servants. It is also a medieval architectural masterpiece at the heart of a World Heritage Centre and a leading international tourist attraction. To fulfil this exceptionally broad range of activities we depend on a dedicated and highly skilled team of employees and volunteers. Whether you’re an experienced professional or someone building your career in a variety of fields—be it music, education, hospitality, conservation, security, corporate functions, or beyond—we invite you to bring your expertise to an environment where history, tradition, and innovation come together to create a unique place to work. There are countless ways to make a meaningful impact, and we value individuals who can inspire, collaborate, and help drive our mission forward. If you share our commitment to excellence, sustainability, and hospitality, we would love to hear from you.

https://www.westminster-abbey.org/ (opens in new tab)

After this apprenticeship

This position is designed to enable the post-holder to aquire the skills and experiences required to pursue a careers in the heritage sector, with a particular emphasis on engagment and programming work

Ask a question

The contact for this apprenticeship is:

WESTMINSTER CITY COUNCIL

Kate Kelly

applications@westminster-abbey.org

The reference code for this apprenticeship is VAC1000292426.

Apply now

Closes in 15 days (Monday 6 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply candidates should visit the link below and and download the application pack and return a completed application form and equal monitoring form to applications@westminster-abbey.org.

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