Sales Apprentice (M&M Information Technologies)

Summary

You will be responsible for generating new business and managing existing accounts by selling our range of IT solutions (e.g., software, hardware, cloud services). This involves understanding client needs, providing technical demonstrations, preparing proposals, and closing deals.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: IT technical salesperson (level 3)
Hours: Monday to Friday between 08:30 to 17:30.
40 hours a week
Possible start date: Monday 13 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an IT Technical Salesperson, you will play a crucial role in driving revenue growth by identifying and developing new business opportunities within our customer base.
A key responsibility will be managing and creating accurate and competitive quotations for customers, ensuring they align with project requirements and company pricing strategies.
Building and maintaining strong, long-term client relationships is paramount, requiring excellent communication and interpersonal skills to foster trust and rapport.
This includes understanding client business challenges and providing tailored IT solutions that address their unique needs.
Furthermore, you will be responsible for preparing and delivering compelling sales proposals and quotes that clearly articulate the value proposition of our IT offerings. This involves collaborating with technical teams to ensure the proposed solutions are feasible and meet client specifications. Proactive follow-up is essential, including diligently chasing quotes that have not received a response to maximise conversion rates.
Staying up to date with the latest industry trends and emerging technologies is crucial to effectively advise clients on the best solutions for their businesses.
You will also deal with handling after-sales queries, ensuring client satisfaction, and building long-term partnerships. You will act as a trusted advisor, guiding clients through the complexities of IT solutions and providing ongoing support.

Where you’ll work

PORTLAND ROAD

STOKE ON TRENT

ST3 1EW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

IT technical salesperson (level 3)

Equal to A level

Course contents

Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
Logical and creative thinking skills
The ability to interact effectively and professionally with a range of different types of customer
Ability to think analytically and to solve problems
Ability to work independently and to take responsibility
Ability to work with a range of internal and external people
Ability to communicate effectively in a variety of situations
Ability to operate in a secure manner

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services. Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies.

Firebrand’s course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Technical Sales apprenticeship:

Microsoft Certified Azure Fundamentals
Microsoft Certified 365 Fundamentals
Masterclass 1 - Engaging the Customer
Masterclass 2 - Negotiation Skills
Masterclass 3 – Becoming the next top seller

Key areas covered are:

Communication skills
Customer service
IT Infrastructures
Effective Sales Techniques (Negotiation, Objection Handling & Closing)
Data Security
Problem Solving
Project Management

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Other in:

Any 3 A levels (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Team working
Basic IT terminology
Word and Excel skills
Ability to analyse solutions
Customer service skills
Confident nature
Good telephone communication

Other requirements

• An interest in IT/tech to assist in determining the right product for the customer - ideal for someone who has maybe built their own PC and has an understanding of basic IT terminology.

About this company

M&M Information Technologies are a leading IT provider to local businesses within the Staffordshire and Cheshire regions. We assist our clients with most aspects of IT, servers, networking, desktops and laptops, software and licensing, telephony and comms as well as day-to-day support and consultancy. M&M Information Technologies are an Employee Ownership Trust business.

After this apprenticeship

The successful candidate has completed their apprenticeship, we see the employee moving into a sales and business development role. Conducting site visits and review meetings with clients and potential new business.

Ask a question

The contact for this apprenticeship is:

FIREBRAND TRAINING LIMITED

Raymond Duke

Raymond.Duke@estio.co.uk

0203 834 2872

The reference code for this apprenticeship is VAC1000292414.

Apply now

Closes in 14 days (Sunday 5 January at 11:59pm)

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