Market Research Co-Ordinator Apprentice

Summary

Recruitment of Healthcare Professionals across the UK plus any related administrative duties that each project requires. The required administrative duties ensure successful completion of these projects.

Annual wage: £12,979.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Thursday 8.45am - 5.30pm, Friday 8.45am - 3.50pm
39 hours a week
Possible start date: Saturday 1 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Recruitment of Healthcare Professionals across the UK plus any related administrative duties that each project requires. The required administrative duties ensure successful completion of these projects.

They include sending out of recruitment agreements and confirmation with maps and all associated materials.

Registered with BHBIA and all relevant training is given to obtain BHBIA certification on Legal & Ethical guidelines and Adverse Event reporting. This is done before being able to communicate with any healthcare professional. Other regulatory work-related training is given on market research standards and quality control systems as and when needed (project specific).

Primary Responsibilities:

Recruitment of Healthcare Professionals
Completion of any regulatory work-related training
The sending out of recruitment agreements and confirmations
To carry out interviews & screening by telephone ensuring standards set by MRS, BHBIA and ARG are met
Annual renewal of BHBIA certification
To undertake any other tasks, under the guidance of the team leader, to ensure successful and efficient performance of the department

Where you’ll work

1 MIDLAND DRIVE

SUTTON COLDFIELD

B72 1TU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2
Functional Skills maths and English if required

Requirements

Desirable qualifications

GCSE in:

English (grade 4 and above)
Maths (grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental

About this company

Adkins Research Group are specialists in medical research projects. For more than a decade, Adkins Research Group has undertaken research on behalf of all the major pharmaceutical companies with all levels of health care providers. Today we are one of the United Kingdom’s leading medical market research companies, servicing domestic, European and U.S. clients. We have a fully trained and BHBIA/MRS registered telephone unit that specialises in the recruitment of Healthcare Professionals across the UK. We operate an ongoing training programme for all our employees. We can aid in the recruitment of Patients and Specialists in both Primary and Secondary care and have the capability to undertake a variety of both qualitative and quantitative research.

https://www.adkinsresearchgroup.com/ (opens in new tab)

After this apprenticeship

To be decided upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

P.T.P. TRAINING LIMITED

PTP Training

ptprecruits@ptp-training.co.uk

01922651100

The reference code for this apprenticeship is VAC1000292403.

Apply now

Closes in 19 days (Friday 10 January at 11:59pm)

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