Assistant Engineer Apprentice

Summary

The Assistant Engineer Apprentice will assist the Senior Engineers in providing a high-quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices. They will provide technical support and troubleshooting for software installation.

Annual wage

£31,224 a year

Minimum wage rates (opens in new tab)

you will entitled to join the Civil Service Pension Scheme and have numerous non-pay benefits such as access to the Employee Assist Programme as well as access to a number of Heath & Wellbeing offerings for our staff.

Training course

Information communications technician (level 3)

Hours

Monday to Friday, 9am to 5pm.

37 hours 30 minutes a week

Possible start date

Saturday 1 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices
Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates
Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance
Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted
Working with ITIL processes including Request, Incident, Change, and Problem Management
Ensuring compliance with UKHSA ICT Security Policies
Conduct other work as directed by line management in accordance with departmental standards and policies

Where you’ll work

10 South Colonnade

London

E14 4PU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

You will work to gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.

Learning is delivered using a blended style of online and practical delivery.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C (4))
Mathematics (grade C (4))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

The UK Health Security Agency (UKHSA) is responsible for planning, preventing and responding to external health threats, and providing intellectual, scientific and operational leadership at national and local level, as well as on the global stage.

http://www.ukhsa.gov.uk (opens in new tab)

Company benefits

Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Following this apprenticeship you will be able to apply for any permanent positions which may arise. Should opportunities present themselves, you may be able to go on and achive higher level qualifications and take your career to the next level.

Ask a question

The contact for this apprenticeship is:

UK HEALTH SECURITY AGENCY

Lisa Tweedie

recruitment@ukhsa.gov.uk

The reference code for this apprenticeship is VAC1000292307.

Apply now

Closes in 15 days (Monday 6 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please read additional information provided in the advert linked above, including the full job specification and follow the application process detailed in the advert in terms of personal statement. Please do not paste your CV into the personal statement. This section should cover how you meet any essential or desirable criteria using evidence to support your application.

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