Business Administrator Apprentice

Summary

Cockle Finance are seeking a motivated and enthusiastic Business Administrator Apprentice to join our team. This role is an excellent opportunity to learn and develop skills across a range of business functions, supporting the day-to-day operations of a forward thinking finance firm.

Annual wage: £11,778 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday: College day. Tuesday: 9.00am - 5.00pm, Wednesday, 9.00am - 12.30pm, Thursday, 9.00am - 5.00pm. Friday, 9.00am - 3.00pm.
30 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities:

Customer Service and Communication:

Answer incoming phone calls and respond to customer inquiries professionally and efficiently
Provide support and assistance to customers throughout the loan application process

Loan Management and Decision-Making:

Input details from loan applications into our bespoke Loan Management System
Use the system to assess and make informed decisions on the loans customers can have
Liaise with the Loan Management System provider to suggest and implement system changes and improvements

CRM and Email Management:

Update and maintain the Customer Relationship Management (CRM) system to ensure accuracy
Handle and respond to emails promptly and professionally

Team Collaboration:

Work collaboratively with colleagues to ensure smooth daily operations
Assist the Managing Director in reviewing and implementing future business plans

Marketing and Analytics:

Work with the firm's digital marketing partner to develop and execute marketing plans and projects
Analyse the effectiveness of marketing campaigns and recommend improvements

Compliance and Policy Review:

Support the firm in staying compliant with Financial Conduct Authority (FCA) regulations
Assess and rview the firm's policies and procedures in line with FCA requirements

Where you’ll work

Office 1, First Floor

Regency Business Centre

33 Station Road

Romford, Essex

RM3 0BP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEW CITY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship - Standard
Skills, Knowledege and Behaviours
Day release to attend New City College at either Hackney campus (N1 6QH) or Ardleigh Green Road, Hornchurch campus (RM11 2LL).

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4 - 9 (A* - C))
Maths (grade Grade 4 - 9 (A* - C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Good organisational skills
Strong attention to detail
Excellent communication skills
Excellent Written skills
Professional approach
Excellent verbal communication
Ability to work in a team
Able to work independently
Excellent IT skills
Willingness to learn
A proactive approach
Able to problem solve

Other requirements

There are no parking facilities available on site.

About this company

Cockle Finance is an award willing, family run, customer focused finance company dedicated to providing tailored loan solutions. The team at Cockle Finance is small but the business is growing. This is a great opportunity to join an ambitious company and help to progress it through a period of growth.

https://www.cocklefinance.co.uk (opens in new tab)

Company benefits

We offer: A comprehensive on-the-job training and mentoring. Support in achieving the apprenticeship. Opportunities to develop and progress within the company. A supportive and collaborative work environment.

After this apprenticeship

Possibility of full-time position upon successful completion of the apprenticeship, depending upon the needs of the company at that time

Ask a question

The contact for this apprenticeship is:

NEW CITY COLLEGE

Sarah Clayton

sarah.clayton@ncclondon.ac.uk

0330 135 9000

The reference code for this apprenticeship is VAC1000292253.

Apply now

Closes in 9 days (Tuesday 31 December at 11:59pm)

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