Customer Service Apprentice

Summary

We are looking for the right person to join our friendly team! Our customer service advisors handle all incoming & outgoing orders so this role is ideal if you love speaking to people, like to be active, naturally organised with good attention to detail & take pride in delivering excellent results.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

Starting salary will be confirmed with employer if successful with an opportunity for salary to increase following a successful 6 month review.

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday. 08:30-16:30.

37 hours 30 minutes a week

Possible start date

Monday 13 January

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

At Coffee Care we sell our own bespoke coffee range to a wide variety of customers, in the hospitality industry, offices and other businesses and charities, as well as through our online shop.

We take a real pride in ensuring that our team are knowledgeable, helpful and confident to handle any queries our customers may have.

We work to tight deadlines each day to ensure that our customer service is perfect, timely and responsive.

Our Customer Service Advisors keep all our customers happy by building rapport and paying excellent attention to their needs:

Process, pick and despatch all orders
Keep the shelves fully stocked and
Help the sales and marketing team to boost sales

As an apprentice, you will be fully supported and trained in your role to deliver excellent results. You will:

Have bags of energy and enthusiasm with a real desire to learn about our products and the industry
Develop thorough product knowledge
Take, process, pick and despatch customer orders within the deadline each day
Plan delivery routes and prepare goods for the post and carrier,
Promote and upsell products and services
Handle telephone and email enquiries
Keep the office and warehouse clean and tidy, including stacking the shelves and shop
Take customer payments and ensure customers pay on time
Make sure we always have fresh coffee on tap!

Where you’ll work

MILLFIELDS HALL

COACH STREET

SKIPTON

NORTH YORKSHIRE

BD23 1LQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CRAVEN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The apprentice will attend work 5 days per week and attend remote college sessions with a tutor, completing the work set inbetween these sessions.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Initiative
Physical fitness
Good at timekeeping

Other requirements

If you love coffee or would like to also develop your barista skills let us know as we have a training centre and showroom in house.

About this company

Coffee Care is a speciality coffee company based in the heart of Skipton, by the canal basin, that provides award winning coffees and services to businesses throughout the North of England. We also have a growing online presence for members of the public who want to access our goods direct.

http://www.coffeecare.co.uk/ (opens in new tab)

Company benefits

* Product discounts * Discretionary 6 month bonus * Eye care vouchers

After this apprenticeship

There will be an opportunity to apply for a full time, permanent position at the end of the apprenticeship or any other openings available at that time.

Ask a question

The contact for this apprenticeship is:

COFFEE CARE (NORTHERN COUNTIES) LTD

Sarah

hr@coffeecare.co.uk

07584212921

The reference code for this apprenticeship is VAC1000292230.

Apply now

Closes in 16 days (Wednesday 8 January at 11:59pm)

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