Level 3 Business Administration Apprentice

Summary

We are looking for an enthusiastic administration apprentice who will be using our IT systems to process data and bookings. You will also be dealing with incoming customer enquiries and general day to day administration duties.

Annual wage: £14,378 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 09:00 - 17:00 with 1 hour lunch break
35 hours a week
Possible start date: Tuesday 18 March
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Processing data & bookings on IT systems
Dealing with customer enquiries
Provide general administrative support to the office team
Assisting the account team with financial tasks
You will report into the office manager and local bus service manager
Taking telephone calls

Where you’ll work

Mallard Park

Bourne Road

Essendine

Stamford

PE9 4LT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INSPIRE EDUCATION GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will need to attend Peterborough College for training to supplement your apprenticeship. Depending on how the tutoring roster falls, this will either be one or two days per month.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Number skills
Team working

Other requirements

IT proficiency – we use industry specific systems but they’re database led – so an understanding of how databases work is important.

About this company

We are a bus and coach operator providing local bus services and school journeys in Rutland and neighbouring counties. We also provide coach hire in the UK and Europe.

After this apprenticeship

Most people within organisation progress to take their PSV licence. As the team grows, opportunity to take lead on more junior staff. Future qualifications in Transport Management (Certificate of Professional Competence).

Ask a question

The contact for this apprenticeship is:

INSPIRE EDUCATION GROUP

Paul Winskill

paul.winskill@ieg.ac.uk

The reference code for this apprenticeship is VAC1000292154.

Apply now

Closes in 26 days (Friday 17 January at 11:59pm)

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