IVECO Vehicle Parts Advisor Apprentice - Farnborough – Find an apprenticeship

Summary

An exciting opportunity for an IVECO Vehicle Parts Advisor Apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. You will be handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays to be confirmed.
40 hours a week
Possible start date: Saturday 1 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Safe storage of parts
Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
Monitoring and solving customer problems/enquiries and processing customer’s orders
The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme - ECAT
A parts advisor apprentice will support the dealership, improve sales and provide excellent customer service

Where you’ll work

UNIT 4

CHANCERYGATE WAY

HAWLEY LANE

FARNBOROUGH HANTS

GU14 8FF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Customer Service Specialist Level 3 Apprenticeship standard:

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An apprentice’s training includes:

Visiting a bespoke college academy
VRQ in the parts industry

Requirements

Essential qualifications

GCSE or equivalent in:

Maths & English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

No skills required

About this company

Welcome to IVECO Retail Limited in London Based in the south east of United Kingdom, we as IVECO RETAIL operate within the most dynamic areas and aim to keep your transport business productive. Any IVECO van and truck requirements are looked after across our 4 busy workshops in Croydon, Heathrow, Reading and Farnborough. With hundreds of genuine IVECO parts delivered daily and our 24h servicing Monday to Friday, repairs and maintenance are performed by our qualified, experienced IVECO technicians. Our mission is to insure your IVECO vehicle is back on the road with the minimum amount of downtime. As an official IVECO RETAIL dealer, we have an extensive range of new and used IVECO vehicles available. Each benefiting from the world-class manufacturer's durability and performance standards, suitable for all application types. Our experienced truck and van sales teams are always on hand to offer advice and assistance with a full knowledge and expertise to help you find your perfect truck and van. We are confident that you will find the right combination of comfort, style, economy and durability on the IVECO vehicle ranges.

https://www.iveco-dealership.co.uk/iveco-retail-limited/about-us (opens in new tab)

After this apprenticeship

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership

Ask a question

The contact for this apprenticeship is:

SKILLNET LIMITED

Jamie Rogan

jamie.rogan@skillnet.org.uk

01923216165

The reference code for this apprenticeship is VAC1000292121.

Apply now

Closes on Friday 28 February

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IVECO Vehicle Parts Advisor Apprentice - Farnborough

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