Level 3 IT Apprentice

Summary

Operating nationwide, Audas was established in January 2007 and has built up an enviable reputation for delivering 1st class quality, good value, and excellent customer service. Audas are looking for an apprentice who is enthusiastic, has the willingness to learn, and works well on their own and as part as a team.

Annual wage: £15,500 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday, 8am - 5pm, 4pm finish on Fridays. Break Duration: 1 Hour
39 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

First point of contact for all IT support issues for the business
First point of contact for all IT consumable requirements/requests
Liaise with key suppliers to ensure value and stock levels are appropriate
building, deployment and management of Laptops
Configuration and management of Apple devices
Management of software deployment
Administration of license deployment
Administration of office and site hardware deployments
Ensure completion of Apprenticeship (day release by business to ensure attendance)

Where you’ll work

GROUP FIRST HOUSE

SUITE 102

12A SHUTTLEWORTH M

MEAD WAY

BB12 7NG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURNLEY COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The training will take place at Burnley College as day releasee
L3 Information communications technician Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working

Other requirements

Applicant needs to be able to drive and have access to a car as elements of the role will require visits to site

About this company

Operating nationwide, Audas was established in January 2007 and has built up an enviable reputation for delivering 1st class quality, good value, and excellent customer service. Audas specialise in bespoke fit out, small works and refurbishment projects for the retail, leisure, hospitality, education and commercial sectors and undertake work for SME’s through to blue-chip high street retailers. Audas Project Management Ltd are a small company that works with some of the biggest retails companies such as, M&S, Primark and Ikea but have standards similar to much larger organisations.

After this apprenticeship

The potential for growth of the role, and its impact on the business is significant. Audas are looking to recruit somebody who can grow the role and develop themselves to better support the business. Audas will look to support this and the immediate aim to to ensure the apprentice moves into an IT Support role on completion of the course.

Ask a question

The contact for this apprenticeship is:

BURNLEY COLLEGE

Themis Team

themis@burnley.ac.uk

01282733005

The reference code for this apprenticeship is VAC1000292107.

Apply now

Closes on Friday 31 January

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents