Business Support/Administration Apprentice

Summary

Put your skills to the test with Independent Testing Company INC Ltd. If you want support and opportunity with a flourishing business, this is the apprenticeship for you! ITC Ltd are looking to extend their existing Administration Team by recruiting two apprentices to help in the day-to-day running of their busy office in Mansfield.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

Pay will be reviewed upon performance and successful completion of apprenticeship

Training course

Business administrator (level 3)

Hours

Monday - Friday, 08:00 – 16:30

40 hours a week

Possible start date

Monday 3 February

Duration

1 year 6 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Business Support/Administration Apprentice, you'll be responsible for (but not limited to) the following:

General administrative duties for the team such as creating quotes and coordinating site staff
Set staff up for training/certification when needed
Ordering office stationery/supplies / Distributing incoming post
Creating and maintaining customer details and jobs on the CRM system
Answering calls/emails and dealing with client queries in a professional and helpful manner
Adhering to company procedures and policies

You’ll develop your skills alongside the Management and Admin Team, learning a variety of duties and supporting the whole business to continued growth.

You’ll be taught and mentored by colleagues who have a great understanding of the job role; to achieve your full potential and share in the company’s success.

If you are committed and ready to take your first step into a real career with a fantastic team, then please apply now! This apprenticeship and opportunity with ITC Ltd will be highly competitive, so please don’t miss your chance!

Where you’ll work

Unit H1a, Mill 3

The Business Park, Pleasley Vale

Mansfield

NG19 8RL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RNN GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become an all-rounded and successful administrator.
The Apprentice Standard you will be studying is Business Administration Level 3

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C (4-9))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Eager to assist
Some knowledge of Microsoft
Time management
Ability to prioritise workload
Knowlwge of CRM systems
Reliable & trustworthy
Friendly and approachable

Other requirements

This is a successful business with a fantastic reputation that works to a tight schedule. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive team member.

About this company

Originally ITC was formed in 1996 to deliver Electrical Testing services to the many pit villages which were prominent around the company’s offices within Nottinghamshire and Derbyshire. We are now proud to service clients nationwide. Today the company has massively expanded its services but still employs staff who have been here almost since its inception and also carry out works for customers from the same time. ITC are proud to utilise apprenticeship schemes in order to build on its workforce and create opportunities for local people.

http://www.itclimited.co.uk (opens in new tab)

After this apprenticeship

Further and higher skill development within the business. A lifelong career with ITC Ltd

Ask a question

The contact for this apprenticeship is:

RNN GROUP

Lorraine

lorraine.savage@rnngroup.ac.uk

07713 319356

The reference code for this apprenticeship is VAC1000291982.

Apply now

Closes on Friday 24 January

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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